Senior Volunteer Experience Specialist

About the role

The Senior Volunteer Experience Specialist manages volunteer engagement across the Mission by stewarding volunteers and volunteer groups, enhancing guest services, building program capacity, and offsetting costs through strategic volunteer utilization. They also equip Mission staff with effective volunteer management systems, training, and best practices.

Responsibilities

• Manage vested volunteers, academic interns, and volunteer groups throughout the Mission
• Lead recruitment, selection, onboarding, training, and placement of volunteers and interns
• Partner with site directors and program leaders to identify volunteer needs, build program capacity, resolve concerns, and ensure effective volunteer supervision
• Deepen connection to the Mission for volunteers, churches, and other organizations through meaningful engagement, recognition, and service opportunities
• Train and equip staff to manage volunteers effectively
• Curate multi-day custom group opportunities to garner financial donations, on-ramp potential partner organizations, and deepen church engagement
• Develop and steward site-specific volunteer operations committees that improve communication, integrate volunteers into site culture, mitigate conflict, and expand service impact
• Collaborate with Program Directors and Senior Staff to create productive unpaid internships and to ensure fulfillment of internship requirements
• Manage robust BAM (Bring-a-Meal) and External Feeding programs
• Create and deliver volunteer training initiatives
• Advance volunteer promotion, communication, and recognition
• Strengthen cross-team collaboration
• Perform other duties assigned to support the Mission’s success

Requirements

• Bachelor’s degree required; Master’s degree preferred
• 5+ years of experience in customer service and stewarding relationships with key partners
• 3+ years of experience managing volunteer engagement initiatives
• 1+ years of experience using a CRM or database to create data-driven strategies
• Experience with volunteer management software, a plus
• Experience with project management, strategic planning, or capacity building a plus
• Proficient with Microsoft Office Suite

Qualifications

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him
• Faithfully upholds The Mission and your team in prayer
• Participates in team devotions as schedule permits
• Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors

Benefits

• Medical / Dental / Vision
• Basic Life Plan – 100% company paid
• Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (accrued)
• Accrued paid sick time
• 10 paid holidays + 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Pay

$32.16 Hourly to $45.03 Hourly

Work Schedule

Scheduled: Monday – Friday with occasional evenings, weekends, and holidays