Volunteer Services Coordinator (Longview Campus)

About the role

The Humane Society for Southwest Washington is seeking a full‑time, non‑exempt Volunteer Services Coordinator for the Longview Campus. Reporting to the Volunteer Manager, the Coordinator will assist with onboarding and supporting a team of over 500 volunteers. Day‑to‑day duties include responding to email requests, scheduling, direct volunteer interaction, troubleshooting, and community‑building activities. The position requires some weekend and occasional evening work to support volunteers and volunteer‑related events.

Responsibilities

• Fulfill outreach and mission goals, emphasizing diversity, equity, and inclusion in volunteer recruitment and community partnerships.
• Provide administrative and technical support to a diverse volunteer population.
• Assist volunteers, the volunteer manager, and department supervisors with onboarding and hand‑off processes.
• Communicate courteously via phone, email, and in person.
• Offer technical support and troubleshoot scheduling and volunteer‑software issues.
• Perform clerical duties such as filing, typing, copying, and scanning.
• Support volunteer‑facing events, orientations, and trainings.
• Maintain current Standing Operating Procedures that meet HSSW standards.
• Participate on committees and perform additional duties as needed.

Qualifications

• Demonstrated experience with conflict resolution and de‑escalation techniques.
• Ability to work effectively in a fast‑paced, multitask environment and shift priorities with little notice.
• Strong reading comprehension and ability to follow instructions, training plans, and SOPs.
• Good judgment handling sensitive or confidential information related to the public, volunteers, employees, and animals.
• Effective verbal and written communication skills and a high degree of computer literacy.
• Proficiency using data to problem‑solve and support the volunteer program.
• Coachability and openness to constructive feedback.
• Preferred: Training and/or experience in a high‑compassion field of work.

Physical Requirements & Working Conditions

The role involves frequent speaking with diverse groups, walking, standing, sitting, stooping, squatting, bending, typing, and using a computer, telephone, and cell phone. Repetitive hand use and extended keyboard work are required. Reasonable accommodations are available for individuals with disabilities. Occasional lifting of up to 50 lb with assistance may be needed. Work is performed in an animal shelter operating seven days per week, with exposure to animals (including fractious ones), high noise levels, zoonotic diseases, bites, scratches, cleaning chemicals, allergens, and potential infectious diseases. Background checks and motor vehicle record searches may be required; the organization participates in E‑Verify.

Pay

The hourly wage ranges from $20.85 to $25.24, with the starting rate dependent on experience.

Benefits

• Health insurance effective the first of the month following hire (full‑time employees).
• Dental and vision insurance effective the first of the month following hire.
• Matching‑percentage 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Section 125 FSA cafeteria plan for out‑of‑pocket health and dependent daycare expenses.
• Access to affordable life, disability, and accidental supplemental insurance.
• Numerous employee discounts and partner‑organization discounts.
• Public Service Loan Forgiveness qualified employer.

Paid Time Off (PTO)

• Accrues PTO at a rate of 2 hours for every 40 hours worked.
• Floating holidays (full‑time employees).
• Bereavement leave, including pet bereavement leave.

Culture, Vision, Mission & Values

HSSW’s vision is a community where everyone loves and cares for animals. Its mission—Rescue. Return. Restore. Rehome. Reconnect. One animal at a time—guides all work. Core values are Compassion, Collaboration, Excellence, Service, and Integrity. The organization fosters an innovative, high‑energy culture that encourages teamwork, adaptability, lifelong learning, and a sense of humor while supporting pets, strengthening families, and advancing animal welfare in Southwest Washington.