Volunteer Services Coordinator

City of Casper · Casper, WY · 4 days ago

Full-time

Assigned to: City Manager's Office

About the role

Build and lead a citywide volunteer services program that connects residents with meaningful opportunities to serve their community. As the Volunteer Services Coordinator, you’ll work across City departments and with community partners to turn organizational needs into well-designed volunteer opportunities that make a measurable difference. This role offers the chance to shape Casper’s volunteer program from the ground up, creating a coordinated approach that supports City departments while making volunteering accessible, rewarding, and impactful.

If you’re energized by connecting people with purpose and want to help build a stronger, more engaged Casper, this is an opportunity to develop programs, bring people together, create partnerships, and see ideas turn into action.

Responsibilities

Develop, implement, and administer a coordinated citywide volunteer services program that supports organizational priorities, departmental initiatives, and meaningful civic engagement opportunities.
Establish standardized volunteer recruitment, screening, onboarding, orientation, placement, training, supervision, recognition, and retention practices to ensure consistency, accountability, and positive volunteer experiences across departments.
Collaborate with City departments to identify operational needs that may be supported through volunteer engagement and assist in developing structured volunteer opportunities aligned with departmental goals.
Coordinate volunteer compliance requirements, including waivers, confidentiality acknowledgements, background screening, safety training, and program documentation in partnership with Human Resources and Risk Management.
Develop and maintain volunteer tracking systems to document volunteer hours, assignments, participation levels, and measurable program outcomes; prepare reports and impact summaries for leadership review, strategic planning, and grant opportunities.
Cultivate and maintain partnerships with community organizations, schools, colleges, nonprofit agencies, civic groups, and residents to expand volunteer participation and strengthen community partnerships.
Coordinate citywide volunteer initiatives, recognition programs, service campaigns, and community engagement activities that enhance public trust and promote community involvement in City services.
Develop promotional materials and collaborate with internal communications resources to market volunteer opportunities through digital platforms, community outreach, and public information campaigns.
Serve as the City’s primary point of contact for volunteer services initiatives; respond to inquiries, provide program information, and act as liaison between departments, volunteers, community partners, and the public.
Prepare reports, program recommendations, policies, procedures, and strategic planning materials related to volunteer services and community engagement initiatives.
Represent the City of Casper by responding to the public, citizens, employees, and others in a prompt, professional, and courteous manner while maintaining a positive customer service demeanor.
Perform other duties of a similar nature or level.

Requirements

Knowledge

Volunteer management principles and best practices.
Community engagement strategies.
Program development and administration.
Volunteer safety practices.
Recruitment, onboarding, and training principles.
Public relations and community outreach methods.
Data collection, reporting, and program evaluation.
Project coordination and event planning.
Marketing and communication strategies.
Modern office procedures, software systems, and database management.
Local community resources and stakeholder networks.

Abilities

Demonstrate the City of Casper core values.
Coordinate multiple events and groups of volunteers.
Maintain accurate files and records.
Learn departmental operations and functions.
Operate a variety of modern office equipment and tools.
Work independently on multiple tasks simultaneously in the absence of supervision.
Prioritize multiple tasks, projects, deadlines, and demands.
Perform public speaking.
Maintain confidentiality.
Prepare clear and concise reports.
Learn and use applicable software.
Maintain a neat and professional appearance.
Communicate effectively verbally and in writing.
Follow written and verbal instructions and directions.
Establish and maintain effective working relationships with those contacted in the course of work.
Apply and maintain computer software applications for record-keeping and accessibility.
Follow all City safety rules and procedures; report accidents/incidents or unsafe conditions to a supervisor.

Skills

Prioritizing workload and tasks.
Coordinating events and volunteers.
Maintaining confidentiality.
Working on several projects or issues simultaneously.
Preparing and presenting reports.
Recruiting and managing volunteers.
Public speaking.
Conflict resolution.
Working independently in the absence of supervision.
Compiling, analyzing, and summarizing information.
Gathering information; preparing articles, creating graphics, and updating websites, social media posts, and publications.
Oral and written communication sufficient to exchange or convey effective information and receive work direction.
Operating modern office equipment, software, and operating systems/applications.
Interacting in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.

Qualifications

High school diploma or equivalent (G.E.D.) required.
Associate’s or Bachelor’s degree in Public Administration, Communications, Community Development, Nonprofit Management, Business Administration, Marketing, or a closely related field preferred.
Minimum of two (2) years of experience in volunteer program coordination, community engagement, nonprofit administration, public outreach, program management, or related experience, or an equivalent combination of education and experience.
Public sector experience preferred.
Possession of a valid Wyoming Driver’s license preferred.

Physical Requirements

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents work indoors and outdoors, regardless of weather conditions, and may be exposed to extreme temperatures and loud noise. Employees may be required to drive to remote work sites. This position requires the physical ability to walk, stand, and perform light physical activity for up to four hours or more, as well as working in an office environment with common office noises such as telephones, copiers, and printers. The role also involves typing, data entry, and customer contact.