Volunteer Services Coordinator Hospice

About the role

Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsibilities

• Reviews incident reports regarding conflicts between volunteers, patients, and caregivers, investigates and reports on findings, and observes volunteer work activities to evaluate performance.
• Organizes and participates in volunteer recognition programs.
• Maintains accurate records and provides timely statistical and activity reports on volunteer participation.
• Communicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs.
• Participates in staff meetings, department meetings, in-services, and other related activities.
• Recruits, interviews, selects, and retains volunteers to support the patient census.
• Trains and monitors volunteers, placing them with patients or departments based on their strengths and weaknesses.
• Monitors volunteers' status and workload to ensure their services are utilized and assigned whenever available.
• Informs volunteers of policies, procedures, and standards of volunteer service.
• Develops and oversees newsletters and volunteer resources.
• Confers with volunteers to resolve grievances and promote cooperation and interest.
• Performs other duties as assigned.

Requirements

Knowledge, Skills, and Abilities (Required):

• Knowledge of basic to intermediate application of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, as well as internet software.
• Knowledge of patient database systems.
• Knowledge of telephone protocol.
• Demonstrated leadership abilities with critical thinking and problem‑solving skills.
• Strong computer skills with proficiency in Microsoft Office Suite and database applications.
• Organizational skills with attention to detail and the ability to multi‑task.
• Excellent verbal and written communication skills.
• Strong diplomacy and collaborative skills, as well as be a strong facilitator with the ability to work independently and within a matrix organization.
• Ability to work with a diverse population and age groups, and develop positive relationships with volunteers, staff, and community partners.
• Working knowledge of volunteer principles of administration.

Preferred:

• Understanding of business and/or Human Resources concepts.
• Customer Service skills.

Education: Associate degree in a related field (preferred).

Experience: 2+ years of related experience (required); volunteer program support, HR onboarding, or healthcare volunteer experience (preferred).

Background screening: Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening