Volunteer Services Coordinator Hospice

About the role

Maintains accurate records and provides timely statistical and activity reports on volunteer participation.

Communicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs.

Recruits, interviews, selects, and retains volunteers to support the patient census.

Trains and monitors volunteers, placing them with patients or departments based on their strengths and weaknesses.

Makes sure volunteers' status and workload are monitored to ensure their services are utilized and assigned whenever available.

Informs volunteers of policies, procedures, and standards of volunteer service.

Develops and oversees newsletters and volunteer resources.

Confers with volunteers to resolve grievances and promote cooperation and interest.

Responsibilities

• Maintains accurate records and provides timely statistical and activity reports on volunteer participation.
• Communicates with Patient Care Managers and others to determine specific needs for volunteers and assigns volunteers to assist in providing patient care services based on assessed needs.
• Recruits, interviews, selects, and retains volunteers to support the patient census.
• Trains and monitors volunteers, placing them with patients or departments based on their strengths and weaknesses.
• Makes sure volunteers' status and workload are monitored to ensure their services are utilized and assigned whenever available.
• Informs volunteers of policies, procedures, and standards of volunteer service.
• Develops and oversees newsletters and volunteer resources.
• Confers with volunteers to resolve grievances and promote cooperation and interest.

Requirements

• Knowledge of basic to intermediate application of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, as well as internet software.
• Knowledge of patient database systems.
• Knowledge of telephone protocol.
• Demonstrated leadership abilities with critical thinking and problem-solving skills.
• Strong computer skills with proficiency in Microsoft Office Suite and database applications.
• Organizational skills with attention to detail and the ability to multi-task.
• Excellent verbal and written communication skills.
• Must have strong diplomacy and collaborative skills, as well as be a strong facilitator with the ability to work independently and within a matrix organization.
• Ability to work with a diverse population and age groups, and develop positive relationships with volunteers, staff, and community partners.
• Working knowledge of volunteer principles of administration.
• Understanding of business and/or Human Resources concepts.

Qualifications

• Associate degree in a related field.
• 2+ years of related experience, preferably in volunteer program support, HR onboarding, or healthcare volunteer experience.

Skills

• Customer Service skills.

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, whole person well-being resources, mental health resources and support, pet benefits, and more.

Pay

$21.81 - $34.89

Schedule

Full time, day shift, in-office with 25-50% travel within the service area.

Physical Requirements

View physical requirements

Additional Information

N/A

Licenses and Certifications

N/A