Hospice Volunteer Coordinator

About the role

The Volunteer Coordinator plays a crucial role in supporting hospice patients and their families/caregivers by recruiting, scheduling, educating, and influencing volunteers to deliver high-quality care. This position requires a strong commitment to hospice care and a passion for making a positive impact.

Responsibilities

• Maintains and supports a robust volunteer program by increasing the volunteer pool and creatively using and scheduling volunteers to support hospice patients and their families/caregivers.
• Recruits volunteers to meet patient and family/caregiver needs by developing community contacts and offering education about hospice care.
• Attends and participates in interdisciplinary group meetings to assist in the development of an interdisciplinary group plan of care and provides support to the interdisciplinary group.
• Implements specialized volunteer programs, including Make It Happen, picture books, group volunteers, etc.
• Performs administrative duties such as completing reports, mailings, evaluations, and documentation, as necessary.
• Evaluates and identifies changes and enhancements to the volunteer program through various means, including monthly reporting and analysis.
• Supervises all volunteers, fosters a positive work environment, and engages volunteers who are not meeting organizational requirements.
• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for volunteers.
• Establishes a need for volunteer services with patients, families/caregivers, and location staff, and delivers exceptional customer service by listening and responding to their needs.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Two years experience in a home health, hospice, long-term care, or other healthcare setting required.
• Experience as a volunteer preferred and within hospice desired.
• Experience in a human services environment preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Qualifications

• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver's license and acceptable driving record.
• Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.