Volunteer Services Coordinator

About the role

The Humane Society for Southwest Washington is seeking a Volunteer Services Coordinator to join our team. This is a full-time, FLSA nonexempt opportunity.

Responsibilities

• Fulfill outreach and mission goals, recognizing HSSW’s commitment of expanding diversity, equity, and inclusion for building our volunteer base and community partnerships.
• Provide administrative and technical support to a passionate and diverse population of volunteers with a wide variety of backgrounds, experiences, competencies, and abilities.
• Provide support to volunteers, volunteer manager, and works across departments to ensure effective volunteer onboarding and hand-off to department supervisors.
• Exercise courtesy through polite and professional communication via phone, e-mail, and in person.
• Provide technical support and troubleshoot technical issues with volunteers; to include scheduling, access to volunteer software, etc.
• Carry out clerical duties such as filing, typing, copying, scanning.
• Aid in volunteer facing events, orientations, and trainings.
• Ensure Standing Operating procedures are current and utilized for meeting HSSW’s standards.
• Participate on committees and perform other duties as you see the need for.

Qualifications

• Demonstrated experience and working knowledge of utilizing conflict resolution and de-escalation skills for outcomes with positive results.
• Ability to work effectively in a fast-paced, highly distracting, multi-task work environment with the ability to shift priorities with little notice.
• Ability to read, understand, comprehend, and follow instructions, training plans & SOP’s.
• Exercises good judgment that includes working with sensitive and/or confidential information regarding the public, volunteer/employee issues, and animal-related concerns.
• Possess effective verbal and written communication skills, and high degree of computer literacy.
• Effective at utilizing data to problem solve and support volunteer program.
• Coachable, ability to take direction and receive constructive feedback.

Physical Requirements & Working Conditions

• Comfortable speaking with diverse populations and groups.
• Work duties and tasks may require walking, standing, sitting, stooping, squatting, bending, typing, speaking, seeing, listening, utilizing arms, hands & fingers for grasping, lifting, operating computers, answering telephone, and working with and handling animals.
• Occasional lifting of up to 50 pounds with assistance.
• Work is performed in an animal shelter that operates seven days per week, with exposure to environmental conditions that include working with and/or near animals, with potential exposure to fractious animals, high noise levels, zoonotic diseases, animal bites and scratches, cleaning chemicals, allergens, and potential exposure of infectious diseases to personally owned animals.