Volunteer Relationship Coordinator

About the role

The Volunteer Relationships Coordinator serves as a core member of the Development Team, reporting to the Community and Corporate Relationships Manager and the Director of Development. They are responsible for building and strengthening volunteer support for The People Concern, as well as nurturing overall community support.

Responsibilities

• Serve as an ambassador to those who volunteer in service to The People Concern
• Maintain engaging relationships with existing volunteers and actively recruit new volunteers
• Coordinate all volunteers: orientation, tours, and placement/scheduling; maintain contact with volunteers and provide support, guidance, and agency information as well as appropriately thanking volunteers
• Coordinate with all onsite staff regarding volunteers (start dates, check-ins, and troubleshooting)
• Primary maintenance of database of records and calendars for all volunteers enabling a database of robust historical information
• Coordinate with other Development staff to move volunteers and volunteer groups up the donor pipeline
• In concert with Community and Corporate Relationships Manager, actively seek out and attend recruiting events within the community to attract qualified volunteers
• Represent the organization at community events as appropriate
• Share info and photos of volunteer engagement and activities with the Marketing & Communications team as appropriate
• Coordinate with Community and Corporate Relationships Coordinator for corporate and community groups to provide additional support where needed
• Back up for Community and Corporate Relationships Coordinator on their off days
• Other duties as assigned

Qualifications

• Bachelor’s degree, or equivalent experience in project organization and management, volunteer relations, or similar position
• Enthusiasm for the cause of solving homelessness, and an interest in philanthropy at the grassroots level
• Customer service orientation and resiliency in dealing with the general public
• Advanced working knowledge of Canva, Microsoft Word, Outlook, PowerPoint, and Excel programs
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
• Ability to work a flexible schedule, including regular weekend hours and some evenings for special events and meetings as requested
• Manage multiple projects concurrently and work effectively across teams
• Detail-oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
• Demonstrated ability to work with a high degree of professionalism, both independently and collaboratively
• A passion for connecting philanthropists with high impact opportunities to help the most vulnerable in their communities

Preferred Qualifications

• Experience using Raiser’s Edge and Volunteer Management Software
• Experience collaborating with a broad range of stakeholders to complete projects

Work Environment

A combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. May necessitate working in busy and loud environments. May be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors of All Staff

• Act as a role model
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed, valued and respected
• Collaborate

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• Telus Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More