(Volunteer) Help Desk Technician

About the role

Gender Freedom Society is a 501c3 non-profit organization dedicated to building an inclusive and supportive community for gender-diverse people. Through education, advocacy and community building, we create spaces where everyone can thrive in their authentic selves.

Responsibilities

• Manage account creation, deactivation, and password resets for GFS systems.
• Provide basic troubleshooting for Google Workspace (Gmail, Drive, Docs, etc.), Microsoft 365 (O365), Canva, WordPress (website management and updates), WHM & cPanel (account and hosting management).
• Respond to help desk inquiries in a timely and friendly manner, keeping in mind that most volunteers work after hours.
• Document common technical issues and solutions for future reference.
• Escalate complex technical issues when necessary.
• Aid in training users on best practices for security and platform use.

Qualifications

• Familiarity with Google Workspace, Microsoft 365, Canva, WordPress, WHM/cPanel.
• Basic troubleshooting skills for web hosting, email, and cloud-based applications.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Ability to work independently and maintain confidentiality.
• Experience in IT support or help desk roles is a plus but not required.

Why Volunteer With Us?

• Sustain a nonprofit that supports the transgender and gender-diverse community.
• Be part of a welcoming and affirming team.
• Flexible, remote-friendly role with opportunities for skill-building.
• Make a meaningful impact on the lives of incarcerated individuals.
• Gain valuable experience in professional development.