Volunteer Coordinator - Hospice - FT

Facility: Sanford Broadway Medical Center, Fargo, ND

Shift: 8-hour day shifts | Full time, 40 hours per week

About the role

Oversee the day-to-day operations of the volunteer services. Recruit, train, mentor, and recognize a dedicated group of volunteers who share a passion for serving others. Contribute to a holistic, patient-centered hospice care approach as part of an interdisciplinary team.

Responsibilities

• Interview potential volunteers and ensure adequate volunteer coverage and scheduling for departments
• Coordinate volunteer project requests and recognition events, including facilitating and documenting the regional recognition program
• Manage the volunteer database and assist with onboarding, orientation, and exit processes
• Provide clerical support: take minutes, collect nominees, generate reports and spreadsheets, schedule meetings/events, distribute prizes, and notify winners
• Ensure volunteers remain compliant with policies and standards through Annual Retraining Education
• Facilitate events and maintain communications throughout the organization based on regional location
• Adapt and create new job descriptions for volunteer roles and collaborate with medical staff
• Create "Letters of Recommendation" for college students and write quarterly/yearly impact statements (reports on volunteer hours, monetary impact, workforce development, etc.)
• Maintain organized lists of volunteers who advance to medical school, graduate school, internships, or employment
• Manage conflict and act as a liaison between volunteers and staff
• Supervise, plan, and direct the scope of the Volunteer Services program to augment regular staff services
• Serve as a consultant to other system volunteer programs
• Assist with community fundraising and awareness initiatives

Requirements

• High school diploma or equivalent (preferred)
• Post-secondary education (preferred)
• Two years of experience in volunteer work, public relations, community service, or promotional work
• Leadership capabilities and strong organizational skills
• Excellent written and oral communication skills, including proper English usage, grammar, punctuation, and style
• Ability to use reference materials effectively
• Self-directed with a high level of accountability and minimal supervision required
• Ability to multi-task and function as a resource for employees
• Strong customer service, public relations, training, and problem-solving skills
• Proficiency in using office equipment, including personal computers, printers, fax machines, copiers, and multi-line telephone systems
• Typing skills at 50 words per minute (preferred)
• Valid driver’s license may be required depending on location

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including:

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time-off package to maintain a healthy work-home balance

For more information about Total Rewards, visit sanfordcareers.com/benefits.