Volunteer Coordinator

About the Role

The Volunteer Coordinator interviews, places, trains, and supervises volunteers for multiple KU affiliated sites. They provide ongoing supervision and training for new and existing volunteers in accordance with Health System policies, current Joint Commission standards, and best practices. The position plans and implements volunteer orientation, programs, and recognition events for volunteers.

Responsibilities

• Provides effective leadership to the volunteer department, identifying and communicating critical success factors for the department and the strategic plan of the University of Kansas Health System.
• Oversees daily operations of the volunteer department, including supervision of volunteers and coordination with staff members in areas they serve.
• Manages the Galaxy Digital volunteer database, tracking volunteers’ hours, status, trends, and generating reports as needed.
• Utilizes volunteers creatively to meet emotional and psychosocial needs of patients and families.
• Assesses, recruits, and orients volunteers to accomplish goals of various hospital departments.
• Manages organizational responsibilities to support unit/team goals and works effectively with the management team.
• Demonstrates personal effectiveness in leading the volunteer department toward its goals while modeling appropriate values and cultural norms.
• Manages daily operations to ensure effective selection, orientation, and training of volunteers.
• Provides ongoing training on compliance with JCAHO regulations, HIPAA, safety, infection control, confidentiality, legal issues, and hospital policies.
• Maintains all volunteer files in compliance with Joint Commission regulations.
• Assists in planning and implementing special events to reward and recognize adult and high school volunteers.
• Develops new programs that meet the strategic goals of the health system, including increasing patient satisfaction.
• Provides meaningful volunteer opportunities while helping departments meet their goals to better serve patients and families.
• Seeks continuing education in the field of volunteer management.
• Performs professional, clinical, or technical competencies of the assigned unit or department.

Requirements

• High School Graduate or GED.
• 5 or more years of experience in healthcare or volunteer services.

Preferred Qualifications

• Bachelor’s Degree in Business Administration, Health Care Administration, or a related field from an accredited college or university.
• Certified Administrator of Volunteer Services (CAVS) – Patient Experience Institute (PXi).
• Basic computer skills.
• Excellent grammar and writing skills.

Time Type: Full time