Volunteer Coordinator

About the role

The Volunteer Coordinator leads a vibrant volunteer program into its next phase of success serving Westchester Community College (“the College”) students and the community. The Volunteer Office on campus serves as the nexus for volunteer programs run directly by the Office and acts as a referral hub facilitating volunteer connections to several campus programs. Funded through the Westchester Community College Foundation, the Coordinator is responsible for coordinating volunteer engagement, managing opportunities, and advancing the missions of both the Foundation and the College through continuous review, development, and implementation of volunteer programs and initiatives.

Responsibilities

• Recruit new volunteers, including conducting interviews, reference checks, onboarding trainings, and matching volunteers with opportunities.
• Enter and maintain volunteer records in the Volunteer database (Raiser’s Edge NXT) and compile data for reporting.
• Respond to volunteer inquiries and applications, communicate regularly with active volunteers, and manage volunteer/student matches.
• Serve as liaison to external and internal contacts, the corporate and non‑profit sector, and the Foundation Board; act as “face of the college” to the local community and make periodic presentations.
• Work closely with the Foundation’s Development Team to ensure volunteers are included in development efforts.
• Prepare volunteer activity reports and maintain data on service hours and program outcomes.
• Develop, update, and manage Volunteer Office publications and materials, including brochures, training materials, application forms, and handbook content.
• Schedule and coordinate space, logistics, and set‑up for volunteer meetings, training sessions, and programs.
• Provide referral and support services to volunteers assisting students on Academic Support, Personal Counseling, Academic Counseling, Financial Aid, and International Student Advising.
• Organize and manage the College’s corporate volunteer mentoring program, cultivating partnerships with business and community leaders to engage employees as mentors.
• Oversee volunteer recruitment, training, matching, communications, and program logistics.
• Coordinate the Conversation Partners Program with the English Language Institute, matching community volunteers with ELI students for weekly conversational English practice.
• In partnership with the Scholarship Office, coordinate the Connections Mentoring for Wallach Scholars, including planning and hosting the annual Connections Mentoring Mixer.
• Coordinate volunteer placements supporting instructional and student success programs across the College, including GED tutoring through Workforce Development & Community Education, Career Services, Transfer Services, academic departments, and the Center for Finance & Economic Education.
• Plan, organize, and execute the Annual Volunteer Luncheon and Conversation Partners Luncheon in partnership with relevant staff.
• Prepare the annual Volunteer Services budget, monitor program expenses, and order volunteer recognition gifts and materials.
• Coordinate event and program logistics with Facilities, Dining Services, Media Services, and Security.
• Support departments requesting volunteers for programs, events, tutoring, mentoring, and special projects, and develop new volunteer opportunities based on identified departmental needs.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in psychology, counseling, student affairs, or related field from an accredited institution.
• Three years of increasing responsibility in program management in higher education or with a non‑profit organization in a related field.
• Good knowledge of interviewing techniques, methods of placement and training.
• Knowledge of the internal organization of the college or similar non‑profit organization.
• Familiarity with community civic agencies and volunteer activities.
• Familiarity with administrative planning and supervisory techniques.
• Ability to work with and supervise others.
• Must be comfortable making oral presentations.
• Must possess strong writing ability and outstanding customer service skills.
• Must be able to multi‑task and manage a busy office with volunteers constantly coming and going.
• Ability to effectively use computer applications such as Microsoft 365, spreadsheets, word processing, calendar, email and Raiser’s Edge or similar database software.
• Demonstrate initiative, tact, and resourcefulness.
• Physical condition commensurate with the demands of the position.

Preferred Qualifications

• Experience working with corporate networks/volunteer partners a plus.
• Ability to track, analyze, and communicate data to inform and influence decisions a plus.
• Ability to make recommendations to support new opportunities and initiatives a plus.
• Master’s degree a plus.

Pay

Salary: $74,384.00 – $92,149.00 annually

Location

Westchester Community College Foundation, Valhalla Campus, Valhalla, NY

Reporting Structure

Reports to: Senior Director, Corporate & Constituent Relations, Foundation