Volunteer Coordinator

About the role

In the 1960s, Hitsville U.S.A. was buzzing with activity. These modest buildings on Detroit’s West Grand Boulevard housed dozens of the music industry’s most talented, passionate and successful people. More than half a century later, the walls of Motown Museum continue to hold that entrepreneurial energy for its staff—and you could be part of our team. As a museum and cultural institution, we seek to hire talented and skilled individuals interested in careers, internships, and volunteers across a variety of functions—including staff for collections, programming, fund development, guest services, retail, management, and more. The Volunteer Coordinator is responsible for the day-to-day coordination of the Museum’s volunteer program—from recruiting and onboarding new volunteers to scheduling, training, communication, engagement, recognition, and recordkeeping. This role is ideal for an organized, people-focused professional who enjoys building relationships, coordinating multiple moving pieces, and creating a welcoming experience for volunteers. The successful candidate will partner with Museum department leaders to understand their volunteer needs and ensure volunteers are prepared, supported, and connected to the Museum’s mission.

If you are an organized, relationship-focused professional who enjoys connecting people with meaningful opportunities to contribute, we invite you to apply for the Volunteer Coordinator position.

Responsibilities

• Develop and implement volunteer recruitment strategies to attract qualified and engaged volunteers.
• Recruit, interview, onboard, orient, and train volunteers.
• Coordinate volunteer schedules, assignments, coverage, and communications.
• Partner with department leaders to identify and fulfill volunteer staffing needs.
• Maintain accurate volunteer records, applications, agreements, training documentation, schedules, and other required records.
• Coordinate volunteer appreciation and recognition initiatives.
• Ensure volunteers understand and follow Museum policies, safety procedures, and expectations.
• Respond to volunteer questions and concerns and provide timely follow-up.
• Prepare reports regarding volunteer participation, coverage, retention, and program effectiveness.
• Help strengthen volunteer engagement and retention through consistent communication, support, and recognition.
• Perform other duties as assigned.

Qualifications

• Associate’s degree required; bachelor’s degree preferred in Human Resources, Nonprofit Management, Business Administration, Communications, or a related field.
• At least two (2) years of experience coordinating volunteers, employee engagement, customer service, nonprofit administration, or a related area.
• Previous museum or nonprofit experience preferred.
• Demonstrated success recruiting and retaining volunteers.
• Strong organizational skills and the ability to manage multiple assignments, schedules, and deadlines.
• Strong written and verbal communication skills.
• Ability to build positive relationships with volunteers, employees, department leaders, and Museum visitors.
• Ability to work effectively with individuals from diverse backgrounds.
• Ability to maintain accurate records and handle confidential information appropriately.
• Proficiency with Microsoft Office and other technology