Volunteer Coordinator

About the Role

The Volunteer Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. They uphold the Code of Ethical Conduct and promote positive working relationships within the company, among all departments, and with external stakeholders. The Volunteer Coordinator directly supervises volunteers, handling their recruitment, hiring, training, retention, workload management, performance appraisal, and conflict resolution. They ensure compliance with state and federal regulations, coordinate patient and family needs for volunteer services, and oversee the development and implementation of care plans.

Responsibilities

• Participates as a member of the interdisciplinary team (IDT), including the development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs.
• Actively recruits, hires, trains, supervises, and retains volunteers to support administrative and patient care needs.
• Adheres to common human resource policies in recruitment and selection processes.
• Ensures prospective volunteers complete mandated background and health screenings prior to being offered a position.
• Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities.
• Maintains accurate records of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Effectively communicates patient and family needs to the IDT.
• Provides education about volunteer services and the role of volunteers to IDT members.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program.
• Utilizes newsletters, email campaigns, gatherings, celebratory events, and meetings to communicate with and retain volunteers.
• Delivers high-quality training for new volunteers and at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation, and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Develops and performs public service announcements regarding hospice volunteerism.
• Performs the role of a patient care volunteer when needed to support plan of care interventions.
• Operates within established budgetary guidelines and manages expenses of the volunteer program.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Experience in Social Services, Human Services, Resource Management, or a related field is preferred; equivalent combination of education and experience may be considered.
• Prior experience managing volunteer services or in a non-profit organization is a plus.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communication skills.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Ability to effectively delegate and monitor many activities simultaneously.

Physical Demands and Work Environment

The demands of this role necessitate regular standing, walking, and manual dexterity, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations can be made to accommodate team members with disabilities.

Benefits

• Meaningful Work: Make an impact every day by honoring the quality of life of patients and supporting them and their families with compassion.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.