Volunteer Coordinator

About the role

The Volunteer Coordinator supports the Volunteer Manager by coordinating all volunteer functions within the organization, helping to strengthen food distribution programs and operations, and assisting to sustain a community of supporters. This position requires open availability during the work week, Monday through Friday, with the ability to flex hours in a given day. Some weekdays follow a different schedule based on the needs of the food pantry. Occasional availability for weekend/Saturday activities may be expected as well with the ability to leverage hours and days during the preceding week.

Responsibilities

• Assists in determining volunteer needs on a daily basis, coordinating with the operations department and with the other members of the volunteer team.
• Provides excellent customer service and maintains excellent communication.
• Trains and leads individual volunteers, families, and corporate, community and school groups in the warehouse on a daily basis.
• Aids in determining needs for special activities for all departments within the organization.
• Schedules volunteers and maintains weekly schedules, checking for gaps and cancellations.
• Acts as liaison between volunteers and the Volunteer Manager as needed.
• Supervises volunteers and coordinates volunteer assignments to achieve effective and efficient workflow in the warehouse, in collaboration with Community Food Share’s Operations and Programs staff.
• Evaluates volunteer performance through direct observation and/or feedback from other staff.
• Mentors and coaches volunteers in the performance of their duties.
• Addresses issues in a timely manner and communicates any necessary feedback with Volunteer Manager and/or Chief Operations Officer.
• Promotes Community Food Share's mission with volunteers, in conjunction with the Philanthropy Department staff.
• Attends volunteer fairs, conducts presentations, or participates in other outreach efforts.
• Explains program activities and volunteer roles/needs of Community Food Share to volunteers.
• Delegates volunteers to different staff areas and ensures that staff are comfortable running their own volunteer projects.
• Confers with Volunteer Manager to resolve grievances and misconduct, promoting cooperation and engagement in pursuit of the common mission.
• Participates in organizing and executing volunteer recognition programs.
• Assists Volunteer Manager with annual volunteer recognition events.
• Maintains accurate service records and the volunteer database.
• Provides timely statistical and activity reports on volunteer participation for internal and external use, as required.
• Assists Volunteer Manager with providing written content for quarterly print newsletters, and monthly volunteer e-newsletters.
• Manages relations with offsite programs.
• Attends staff and department meetings.
• Attends other meetings on behalf of the Volunteer Manager and serves as representative for the Volunteer Manager as needed.

Qualifications & Skills

• Alignment with Community Food Share’s mission and a compassionate appreciation for hunger issues are essential to the successful performance of all responsibilities.
• Education and Experience: Associate degree or bachelor’s degree in nonprofit management, education, social work, business, management, or other related field of study or equivalent work experience preferred. Significant relevant experience may be considered in lieu of formal education. One to three years’ experience and/or training in nonprofit or social enterprise environment highly preferred.
• Experience providing a high-level of customer service.
• Fluency in Spanish is strongly preferred.
• Valid Colorado Drivers' license, or the ability to obtain one, and maintain a good driving record and acceptable MVR.
• Ability to use tech and computers to advantage.
• Effective communication, professionalism, and responsiveness to groups of volunteers, staff, constituents, and the public.
• Public speaking confidence and experience.
• Organizational and time management skills.
• Data entry and database management skills.
• Understanding of warehousing logistics and workflow.
• Knowledge of Volunteer Hub preferred.
• Knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Specialized training on warehouse equipment and trucks for basic operation and safety.
• Understanding of OSHA, AIB and Feeding America rules and regulations.
• Knowledge of Community Food Share’s Food and Occupational Safety Rules.
• Familiarity with the Boulder and Broomfield Counties community and local agencies a plus.
• Read, write and speak English fluently. Bilingual in Spanish a plus.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, kneel, push, pull, stoop, climb ladders, balance, walk for extended periods of time; use hands to finger, grasp, carry, handle, or feel; reach with hands and arms above the shoulder; be able to taste and smell; and hear with or without aid.
• The employee may lift, leverage, and/or move up to 40 pounds repetitively and consistently.
• Some travel with mobile pantry operations, or other business-related needs could be required.

Work Environment

The work environment characteristics described above are representative of those an employee performing the essential functions of this job. This listing may not cover all aspects of the warehouse/office environment which an employee performing the essential functions of this position could encounter.

Pay and Benefits

Pay for this position starts at $23.00 to $26.00 per hour. Community Food Share offers a rich suite of benefits for its full-time employees, including:

• 20 paid vacation days per year with annual rollover
• 10 paid Holidays
• 10 paid sick days per year
• 1 personal day per year
• 95% company paid health insurance
• 100% company paid dental insurance
• 100% company paid vision insurance
• 401(k) retirement plan with company match
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee Assistance Program