Volunteer Coordinator

About the Role

The Volunteer Coordinator is responsible for recruiting, managing, and supporting a diverse panel of volunteer and paid roster mediators for the Community Mediation Center (CMC). This role oversees and coordinates the volunteer experience, ensuring mediators and other Alternative Dispute Resolution (ADR)/restorative practitioners receive high-quality training, ongoing evaluation, and constructive feedback to maintain excellence in ADR services. The position fosters professional growth and collaboration through communities of practice, informal discussions, and formal mini-trainings.

Responsibilities

• Recruit and maintain a diverse panel of volunteer and paid roster mediators.
• Develop and implement strategies to engage and retain mediators.
• Manage scheduling and assignments for mediators as needed.
• Design and deliver initial and ongoing training programs for mediators (virtual and in-person).
• Evaluate mediator performance through observation and feedback mechanisms.
• Provide regular written feedback and coaching to mediators.
• Create and sustain communities of practice through informal discussions and structured mini-trainings.
• Organize networking and learning opportunities to enhance mediator skills and collaboration.
• Maintain accurate records of mediator training, evaluations, and participation.
• Organize and provide onsite management for CMC/volunteer events.
• Alongside CMC’s Operations Team, create SOP and annual plan for this role.
• Prepare reports for the Program Director on mediator performance and program outcomes.

Requirements

• Minimum 5 years of advanced mediation practice experience preferred.
• At least 2 years of experience managing people with a preference for direct volunteer management experience.
• Proven ability to design and deliver virtual and in-person training.
• Strong interpersonal skills with the ability to build and maintain relationships with diverse individuals and groups.
• Excellent written and verbal communication skills.
• Experience with Microsoft Outlook and Teams.
• Ability and willingness to regularly travel throughout the 8 counties of Western New York required.

Qualifications

• Certified Volunteer Administrator (CVA).
• Experienced in creating engaging training programs and fostering collaborative learning environments.
• Skilled in cultural competency and working with diverse communities.
• Organized, detail-oriented, and able to manage multiple priorities effectively.
• 1-2 years event-planning experience.

Benefits

• Paid Time Off (PTO) – 20 PTO Days (25 Days After Five Years of Employment).
• 14 Paid Holidays (includes 2 flex holidays).
• Bereavement: Four Paid Days.
• Paid Jury Duty.
• Employer Paid Life Insurance.
• Medical, Two Plan Options.
• Dental, Two Plan Options.
• Vision Insurance.
• Wellness Program and Incentives.
• Health Savings Account (HSA) and Quarterly Employer-Contributions.
• Healthcare Flexible Spending Account (FSA).
• Dependent Care FSA.
• Employee Referral Bonus.
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF).
• 403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year).

Pay

$33 per hour.