Volkswagen Service Consultant

At Hiley Volkswagen of Huntsville, part of the Hiley Automotive Group, we know that to be best in class in the industry, we need the best people. We are committed to hiring top talent who can help us curate exceptional experiences for our customers. We strive to provide meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

Benefits

• Lucrative performance-based pay plan (Base + Commission + CSI Bonuses)
• Employee discounts on vehicles, parts, and service
• Medical and Dental
• 401(k) available at most locations
• Paid Time Off
• Life Insurance
• Professional Development

Responsibilities

• Perform comprehensive vehicle walk-around inspections with customers upon arrival
• Accurately document customer concerns on the Repair Order (RO) to provide technicians with a clear story for diagnosis
• Coordinate with the Parts Department to build accurate repair estimates
• Keep customers consistently updated on their vehicle status, repair estimates, and timelines via phone, text, or email
• Review Multi Point Inspections (MPI) with customers and confidently recommend preventative maintenance and necessary repairs
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technician time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Satisfaction scores at or above company standards
• Take ownership of the customer experience from write-up to vehicle delivery

Qualifications

• Previous European automotive service experience is a major plus
• Experience with Dealership Management Systems (DMS) like CDK, Reynolds & Reynolds, Dealertrack, and service scheduling software like Xtime is highly preferred
• Open availability, always off Sundays, rotate Saturdays (day off during the week when working Saturdays)
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Ability to stand and walk for extended periods in the service drive
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver license