Volkswagen Service Advisor

Responsibilities

• Oversee flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments.
• Provide concierge support for all owner inquiries, both phone and in person.
• Ensure technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Greet customers and assist with any inquiries.
• Consult with customers on service needs, recommendations, and applicable service specials.
• Document services recommended and/or declined and ask for follow-up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to address all customer concerns.
• Build strong relationships with customers.

Qualifications

• Minimum two years of successful experience in a dealership or other customer service position.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check & drug screen.

Benefits

• Medical, Vision, Disability and Dental Plans.
• Paid Vacation, Paid Time Off, Paid Sick Days, and Paid Holidays.
• 401k Plan with Company Match.
• Employee Purchase Programs.
• Employee Referral Program.