Volkswagen Sales Client Advisor

The Niello Company is a values-driven organization that takes pride in setting high expectations while valuing every team member, creating an outstanding experience for customers and a workplace employees are proud to call home.

Qualifications

• Valid Driver’s License and clean DMV record
• Valid Sales License
• High School Diploma or equivalent
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent verbal and written communication skills
• Ability to meet company’s production and quality standards
• Basic technology skills (Email, Microsoft Office, Mobile Device, etc.)

Physical Requirements

• Spend time outdoors in varying weather and elements
• Spend time indoors in air-conditioned areas
• Regularly sit, stand, and walk
• Infrequently bend, twist, stoop, kneel, squat, reach overhead, and climb stairs
• Lift 25 lbs. to 50 lbs.
• Infrequently push, pull, and grasp with hands
• Regular repetitive hand/finger movement

Responsibilities

• Devote yourself to ensuring customer satisfaction
• Determine management, production, and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow-up system, including designated CRM process, to encourage follow-through with assigned projects
• Establish personal performance goals consistent with company standards and devise strategies to meet them
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning
• Understand business terminology and stay updated on product and service technology changes
• Know and comply with federal, state, and local requirements governing the company’s business
• Follow lawful directions from supervisors and work rules/procedures
• Participate in performance management and interact positively with others to influence employee morale
• Uphold company non-disclosure and confidentiality policies
• Work evenings, weekends, and holidays as required
• Coordinate with the sales manager to set and meet new and used sales quotas and profit margin goals
• Introduce customers to parts, service, F&I, and general merchandise departments
• Utilize floor time effectively to meet customer needs and solicit sales
• Follow established procedures for handling warranty items, completing paperwork, and maintaining the computerized inventory control system
• Ensure customers are aware of product features and benefits, and actively develop prospects
• Demonstrate product advantages compared to other brands and cross-sell accessories, parts, F&I products, service contracts, and warranties
• Greet customers promptly, follow the outlined sales process, and verify customer qualifications
• Handle customer complaints with empathy and a pleasant attitude to enhance satisfaction and loyalty
• Maintain a professional appearance and ensure consistent customer treatment by following documented procedures
• Conduct courteous and prompt telephone transactions and utilize vehicle deliveries to foster customer loyalty
• Perform pre-delivery inspections and road tests before customer delivery
• Attend pertinent trainings and stay current with sales techniques and department concerns
• Sell/lease and deliver a minimum of 9 units per month
• Approach, greet, and assist customers entering the dealership showroom or sales lot
• Assist customers in selecting a vehicle by asking questions and listening to their responses
• Explain product performance, applications, and benefits, and describe optional equipment
• Offer test drives and follow dealership procedures for customer identification
• Utilize the dealership sales control and follow-up system
• Exhibit a high level of commitment to customer satisfaction
• Understand and comply with federal, state, and local laws governing retail automobile sales
• Establish personal income goals consistent with dealership productivity standards and devise strategies to meet them
• Attend product and sales training courses as requested by the sales manager
• Stay informed about new products, features, accessories, and their benefits to customers
• Understand equity, values, and depreciation, and explain them to customers
• Ensure the sales manager meets each customer and turn 100% of closed deals to the business and insurance manager with completed paperwork
• Write complete sales orders and process paperwork according to dealership policies
• Prepare sold vehicles for customer delivery prior to arrival
• Deliver vehicles to customers, ensuring they understand operating features, warranty, and paperwork
• Introduce customers to service department personnel to emphasize quality and efficiency of service repairs and maintenance
• Schedule first service appointments and follow up on post-delivery items (tag/title work, 'we-owes', special requests)
• Maintain an owner follow-up system to encourage repeat and referral business
• Maintain a prospect development system
• Document all customer communication in CRM
• Complete additional tasks and projects as directed

Pay

$16.90 per hour plus bonus up to $16,500.00 per month, varying based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.

Benefits

• Medical, Dental, and Vision plans for full-time team members and eligible part-time team members
• Health Savings Account and Flexible Spending Account
• Life Insurance and Disability Insurance
• 401(k) retirement plan
• Employee discount program
• Paid time off benefits, varying by position