VoIP Technician

VoIP Support Technician Location: Bloomington, MN (Onsite) Compensation: $60,000-$70,000 base salary, with flexibility for highly qualified candidates Position OverviewWe are seeking a VoIP Support Technician to support business communications environments across a growing client base. This position focuses on the deployment, onboarding, support, and ongoing maintenance of hosted voice solutions, with significant customer interaction throughout the implementation process. The ideal candidate will have prior exposure to VoIP technologies and voice platforms, strong troubleshooting abilities, and a customer-focused approach. You'll work closely with clients to ensure successful onboarding experiences while supporting both modern cloud-based phone systems and select legacy voice environments. What You'll Be DoingConfigure, deploy, and support hosted VoIP solutions for business customersAssist with client onboarding activities, including phone provisioning, system setup, and user enablementTroubleshoot voice service issues involving SIP, call routing, endpoints, and related technologiesSupport cloud-based voice platforms such as Zoom Phone, 8x8, Nextiva, and similar solutionsMaintain and support existing voice infrastructure, including legacy PBX environmentsPerform moves, adds, changes, and user administration within customer voice systemsMonitor service performance and investigate voice quality concernsInstall and configure IP phones, gateways, SBCs, ATAs, and related communications hardwareDocument configurations, changes, troubleshooting efforts, and customer interactionsCollaborate with technical teams to resolve networking and connectivity issues impacting voice servicesProvide end-user training and technical guidance during implementations and support engagementsConduct occasional local customer visits for installations, deployments, and hardware-related support Required QualificationsPrevious experience supporting, implementing, or administering VoIP or business telephony solutionsUnderstanding of common voice technologies, protocols, and terminologyExperience troubleshooting technical issues in customer-facing environmentsStrong communication and customer service skillsAbility to manage multiple tasks and maintain accurate documentationWorking knowledge of networking fundamentals, including LAN/WAN concepts Preferred QualificationsExperience with hosted or cloud-based voice platformsFamiliarity with SIP, SBCs, hosted PBX solutions, and IP telephony technologiesUnderstanding of voice VLAN concepts and network configurations supporting communications systemsExperience within a managed services or multi-client support environmentRelevant technical certifications, training, or formal education Work EnvironmentPrimarily onsite in Bloomington, MNOccasional local travel to customer locations within the Twin Cities metro areaStandard Monday-Friday business hoursAbility to lift and move communication equipment when neededValid driver's license and reliable transportation required Compensation & BenefitsCompetitive salary with annual review processHealth, dental, life insurance, HSA, and FSA offerings401(k) with company matchPaid time offCertification exam reimbursement opportunitiesTeam-building and employee appreciation eventsCareer growth and ongoing technical development opportunities All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.