VOIP TECHNICIAN
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists of duties/requirements/benefits, and
for prose
3. Do NOT repeat the job title as a heading
4. Do NOT put Job ID / requisition numbers as headings
4. Preserve ALL substantive information; do NOT invent or summarize away detail
5. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
6. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text
7. Never create Pay/Schedule/Benefits sections unless the posting actually states them
8. Prefer a few substantive sections over many thin ones
9. Output ONLY the HTML fragment — no /, no markdown code fences
Let me analyze the job posting content:
1. **Overview/About the company** - There's a paragraph about Empower AI at the beginning
2. **Responsibilities** - There's a "Responsibilities" section with a description and then "JOB DUTIES:" with a detailed list
3. **Qualifications** - There's a "Qualifications" section with "REQUIREMENTS:" and "DESIRED SKILLS:"
4. **Pay** - There's a "Pay Band Min USD $91,280.00/Yr. Pay Band Max USD $141,280.00/Yr." at the end
5. **Schedule** - There's mention of "Ability to work a 6:00 a.m. to 6:00 p.m. ET core schedule, participate in an after-hours on-call rotation, and support Saturday maintenance windows."
6. **Location/Travel** - "THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 15% OF TRAVEL INVOLVED."
7. **Benefits** - Not explicitly stated, just the EEO statement which is boilerplate
I need to structure this into appropriate sections. Let me think about the sections:
- About the role (could include the overview/description)
- Responsibilities (the job duties list)
- Requirements (the qualifications requirements)
- Desired Skills (the desired skills list)
- Pay (the salary range)
- Schedule (the work schedule details)
- Location/Travel (the onsite location and travel requirement)
The EEO statement and "About Empower AI" at the end is boilerplate - I should remove it per instructions.
Let me create the HTML structure:
About the role
...overview text...
Responsibilities
- ...job duties...
Requirements
- ...requirements...
Desired skills
- ...desired skills...
Pay
...salary range...
Schedule
...schedule details...
Location and travel
...location and travel...
Wait, the instructions say to use specific section headings: "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". But I should only include sections that have real content. "Qualifications" and "Requirements" might be similar - the posting has "Qualifications" as a heading with "REQUIREMENTS:" and "DESIRED SKILLS:" subsections. I could use "Requirements" for the requirements and "Skills" for desired skills, or "Qualifications" for both. Let me check the instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So these are examples. I should use appropriate ones.
The posting has "Qualifications" as a main heading with "REQUIREMENTS:" and "DESIRED SKILLS:". I think I'll use:
- "Requirements" for the requirements list
- "Desired skills" for the desired skills list (or "Skills")
But the example includes "Qualifications" and "Skills" as separate. I'll use "Requirements" and "Desired skills" to be clear.
Also, the "About the role" section should include the initial description: "This position will support our newly awarded DCSA contract. Description is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents... The role supports installation projects and mentors the Cable/Infrastructure Technicians. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and judgment in support of the program and its customers. THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 15% OF TRAVEL INVOLVED."
But the location/travel is also mentioned there. I'll include that in the About the role section, or create a separate Location and travel section. The instruction says to prefer a few substantive sections over many thin ones. I could include location/travel in About the role.
Let me draft the HTML.
First, the company overview at the very beginning: "Empower AI is AI for government... For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees."
This is about the company, not the role. The instruction says "About the role" for section heading. But this is company info. I could include it in "About the role" or create an "About the company" section. The example headings don't include "About the company". I think I'll include it in "About the role" as context, or maybe skip it since it's company boilerplate. But the instruction says "Preserve ALL substantive information". This is substantive about the company. I'll include it in an "About the company" section? But the example headings don't have that. The instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g." so I can use other headings. But also "include a section ONLY when the posting has real, specific content for it". The company overview is real content. I'll create an "About the company" section.
But the user said "Do NOT repeat the job title as a heading (the page already shows it)". The job title is "VoIP Technician" presumably. Not in the text provided but implied.
Let me structure:
About the company
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
About the role
This position will support our newly awarded DCSA contract. Empower AI is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents (phone registration, call quality, voicemail, softphone/Jabber, gateway and analog device issues) using call manager and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer; determines configuration for phone, user, and device provisioning within dial plan and class-of-service standards; executes moves, adds, and changes; and keeps voice endpoints STIG-compliant and inventoried. The role supports installation projects and mentors the Cable/Infrastructure Technicians. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and judgment in support of the program and its customers. This is an onsite role in Boyers, PA with up to 15% travel involved.
Responsibilities
- Analyze escalated Tier II voice incidents (registration, call quality, voicemail, Jabber softphone, analog/fax adapters, gateway issues) using CUCM, Unity Connection, and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer.
- Provision and configure VoIP phones, users, lines, device profiles, voicemail boxes, hunt groups, and softphone clients within dial plan, class-of-service, and E911 standards, and execute user moves, adds, and changes with verification.
- Determine installation approach for VoIP endpoints and gateways within engineering designs for site installations and refreshes, execute and test installations, and maintain as-built and inventory records.
- Evaluate voice endpoints and gateways for firmware and DISA STIG compliance, apply approved updates within policy timeframes, and document procedures and knowledge articles for Tier I enablement.
- Perform Tier II diagnostic analysis of escalated voice and video incidents, using call manager and monitoring tools to isolate faults in endpoint registration, call quality, VTC connectivity, and softphone (e.g., Jabber) behavior, determine root cause, and decide resolution or escalation to engineering.
- Determine installation and configuration approach for VoIP phones, softphone clients, voice gateways and analog adapters, VTC endpoints and codecs, and conference room A/V systems within engineering designs and DoD security requirements, and implement and validate installations.
- Design cabling solutions for user spaces and telecommunications rooms, determining pathways, media (copper/fiber), terminations, testing, and labeling standards, and perform and certify installations with as-built documentation.
- Conduct technical site surveys for new locations and expansions, analyze power, networking, cabling, and A/V requirements, and prepare findings reports and inputs to the Project Installation Plan.
Requirements
- Bachelor's degree and a minimum of 4 years of related experience (an additional 4 years of related experience may be substituted for the degree).
- Must be a U.S. Citizen.
- Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.
- Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
- Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
- Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.
for prose 3. Do NOT repeat the job title as a heading 4. Do NOT put Job ID / requisition numbers as headings 4. Preserve ALL substantive information; do NOT invent or summarize away detail 5. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 6. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text 7. Never create Pay/Schedule/Benefits sections unless the posting actually states them 8. Prefer a few substantive sections over many thin ones 9. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting content: 1. **Overview/About the company** - There's a paragraph about Empower AI at the beginning 2. **Responsibilities** - There's a "Responsibilities" section with a description and then "JOB DUTIES:" with a detailed list 3. **Qualifications** - There's a "Qualifications" section with "REQUIREMENTS:" and "DESIRED SKILLS:" 4. **Pay** - There's a "Pay Band Min USD $91,280.00/Yr. Pay Band Max USD $141,280.00/Yr." at the end 5. **Schedule** - There's mention of "Ability to work a 6:00 a.m. to 6:00 p.m. ET core schedule, participate in an after-hours on-call rotation, and support Saturday maintenance windows." 6. **Location/Travel** - "THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 15% OF TRAVEL INVOLVED." 7. **Benefits** - Not explicitly stated, just the EEO statement which is boilerplate I need to structure this into appropriate sections. Let me think about the sections: - About the role (could include the overview/description) - Responsibilities (the job duties list) - Requirements (the qualifications requirements) - Desired Skills (the desired skills list) - Pay (the salary range) - Schedule (the work schedule details) - Location/Travel (the onsite location and travel requirement) The EEO statement and "About Empower AI" at the end is boilerplate - I should remove it per instructions. Let me create the HTML structure:
About the role
...overview text...
Responsibilities
- ...job duties...
Requirements
- ...requirements...
Desired skills
- ...desired skills...
Pay
...salary range...
Schedule
...schedule details...
Location and travel
...location and travel...
Wait, the instructions say to use specific section headings: "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". But I should only include sections that have real content. "Qualifications" and "Requirements" might be similar - the posting has "Qualifications" as a heading with "REQUIREMENTS:" and "DESIRED SKILLS:" subsections. I could use "Requirements" for the requirements and "Skills" for desired skills, or "Qualifications" for both. Let me check the instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So these are examples. I should use appropriate ones.
The posting has "Qualifications" as a main heading with "REQUIREMENTS:" and "DESIRED SKILLS:". I think I'll use:
- "Requirements" for the requirements list
- "Desired skills" for the desired skills list (or "Skills")
But the example includes "Qualifications" and "Skills" as separate. I'll use "Requirements" and "Desired skills" to be clear.
Also, the "About the role" section should include the initial description: "This position will support our newly awarded DCSA contract. Description is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents... The role supports installation projects and mentors the Cable/Infrastructure Technicians. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and judgment in support of the program and its customers. THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 15% OF TRAVEL INVOLVED."
But the location/travel is also mentioned there. I'll include that in the About the role section, or create a separate Location and travel section. The instruction says to prefer a few substantive sections over many thin ones. I could include location/travel in About the role.
Let me draft the HTML.
First, the company overview at the very beginning: "Empower AI is AI for government... For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees."
This is about the company, not the role. The instruction says "About the role" for section heading. But this is company info. I could include it in "About the role" or create an "About the company" section. The example headings don't include "About the company". I think I'll include it in "About the role" as context, or maybe skip it since it's company boilerplate. But the instruction says "Preserve ALL substantive information". This is substantive about the company. I'll include it in an "About the company" section? But the example headings don't have that. The instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g." so I can use other headings. But also "include a section ONLY when the posting has real, specific content for it". The company overview is real content. I'll create an "About the company" section.
But the user said "Do NOT repeat the job title as a heading (the page already shows it)". The job title is "VoIP Technician" presumably. Not in the text provided but implied.
Let me structure:
About the company
About the company
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
About the role
This position will support our newly awarded DCSA contract. Empower AI is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents (phone registration, call quality, voicemail, softphone/Jabber, gateway and analog device issues) using call manager and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer; determines configuration for phone, user, and device provisioning within dial plan and class-of-service standards; executes moves, adds, and changes; and keeps voice endpoints STIG-compliant and inventoried. The role supports installation projects and mentors the Cable/Infrastructure Technicians. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and judgment in support of the program and its customers. This is an onsite role in Boyers, PA with up to 15% travel involved.
Responsibilities
- Analyze escalated Tier II voice incidents (registration, call quality, voicemail, Jabber softphone, analog/fax adapters, gateway issues) using CUCM, Unity Connection, and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer.
- Provision and configure VoIP phones, users, lines, device profiles, voicemail boxes, hunt groups, and softphone clients within dial plan, class-of-service, and E911 standards, and execute user moves, adds, and changes with verification.
- Determine installation approach for VoIP endpoints and gateways within engineering designs for site installations and refreshes, execute and test installations, and maintain as-built and inventory records.
- Evaluate voice endpoints and gateways for firmware and DISA STIG compliance, apply approved updates within policy timeframes, and document procedures and knowledge articles for Tier I enablement.
- Perform Tier II diagnostic analysis of escalated voice and video incidents, using call manager and monitoring tools to isolate faults in endpoint registration, call quality, VTC connectivity, and softphone (e.g., Jabber) behavior, determine root cause, and decide resolution or escalation to engineering.
- Determine installation and configuration approach for VoIP phones, softphone clients, voice gateways and analog adapters, VTC endpoints and codecs, and conference room A/V systems within engineering designs and DoD security requirements, and implement and validate installations.
- Design cabling solutions for user spaces and telecommunications rooms, determining pathways, media (copper/fiber), terminations, testing, and labeling standards, and perform and certify installations with as-built documentation.
- Conduct technical site surveys for new locations and expansions, analyze power, networking, cabling, and A/V requirements, and prepare findings reports and inputs to the Project Installation Plan.
Requirements
- Bachelor's degree and a minimum of 4 years of related experience (an additional 4 years of related experience may be substituted for the degree).
- Must be a U.S. Citizen.
- Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.
- Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
- Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
- Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.