Voice Technician

Roles and Responsibilities

• Install, configure, and maintain voice communications systems, including VoIP and traditional telephony systems, ensuring compliance with DoD STIGs and relevant engineering standards.
• Perform regular maintenance checks and troubleshoot voice communications systems to resolve issues promptly, minimizing downtime and ensuring continuous service availability.
• Aid in the documentation and baseline configuration of voice communication assets, ensuring accurate representation and reporting within the DoD-provided system.
• Provide technical support to users experiencing issues with voice services, working closely with IT support teams and external vendors as needed. Collaborate with network infrastructure teams to ensure seamless integration and operation of voice and data systems.
• Aid in preparing reports related to voice system installations, maintenance, compliance, and performance.

Qualifications/Experience

• Active TS/SCI Clearance
• Configure, maintain, troubleshoot, and fix issues of the data network and telephony system (ISDN, VoIP, VoSIP, Teleconferencing, Devices, etc.) and associated technologies in conformity with DoD processes and standards.
• Solid customer service and support skills in a high-visibility environment.
• The candidate must have fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and be well-versed in the MAC and IP addresses.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Outstanding mathematics and IT abilities.
• Proficient in preparing detailed cost estimate reports.
• Proficient in relevant software tools, including MS Office.