Voice L2 Technician
In-Telecom · Kennesaw, GA · 5 mo ago
On-siteEngineering$55k–$65k/yrFull-time
Key Responsibilities
- Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
- Perform service for installs, cutovers, troubleshooting, and service requests
- Work remote help desk tickets, including: Voice tickets (IP Office, ITC Cloud, hosted platforms), Tier 1–2 desktop support, General client issues as assigned
- Document all work and resolve issues efficiently in ConnectWise Manage
- Communicate effectively with clients and deliver professional support experiences
- Ensure accurate time entry, ticket notes, and follow-up actions
Skills, Knowledge & Expertise
- 2+ years of IT or telecom support experience (MSP/VoIP background preferred)
- Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
- Strong client service and communication skills
- Preferred Certifications (nice to have): CompTIA A+, Network+, Avaya IP Office ACIS/ACSS SIP/VoIP certifications (e.g., SIP School SSCA), NetSapiens or 8x8 platform training
Job Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401k