L2 Support Technician

About the role

TEKsystems is looking for a Tier 2 Desktop Support technician responsible for managing laptop imaging via Intune Autopilot, configuring mobile devices for Intune MDM/MAM, and resolving connectivity issues such as VPN access. The position requires collaboration with internal teams and external vendors, ownership of projects, and creation of clear technical and user-facing documentation. Success in this role demands strong customer advocacy, adherence to SLA/KPI standards, and a proactive, data-driven approach to problem-solving.

Responsibilities

• Manage laptop imaging via Intune Autopilot
• Configure mobile devices for Intune MDM/MAM
• Resolve connectivity issues, including VPN access
• Collaborate with internal teams and external vendors
• Own projects end-to-end
• Create clear technical and user-facing documentation

Requirements

• Strong customer advocacy
• Adherence to SLA/KPI standards
• Proactive, data-driven approach to problem-solving

Skills

• Desktop support
• JAMF
• Troubleshooting
• Mac OS
• Apple ecosystem

Pay

The pay range for this position is $28.00 – $31.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Details

• Type: Contract
• Location: Cottonwood Heights, UT
• Workplace: Fully onsite
• Application deadline: October 30, 2026