L2 Support Tech

About the role

We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization’s end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations.

Responsibilities

• End-User Support: Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk for both PC and Mac.
• Workstation Setup & Maintenance: Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)
• Infrastructure Support: Assist in maintaining the organization’s IT infrastructure, including PCs, printers, and basic networking equipment.
• Issue Escalation & Documentation: Troubles