Voice Engineer III

About the role

The Voice Engineer is responsible for designing, implementing, and managing voice communication systems within an organization. This role involves ensuring the seamless integration of VoIP, PBX, and other voice-related technologies to enhance communication efficiency.

Responsibilities

• Analyzes network infrastructure and troubleshoots issues to optimize performance.
• Maintains and updates voice communication systems.
• Provides technical support and troubleshooting for end-users facing voice communication issues.
• Collaborates with network engineers to ensure seamless integration of voice and data networks.
• Conducts capacity planning and optimization for voice network resources.
• Develops and maintains documentation for voice infrastructure and associated processes.
• Implements and manages security measures to protect voice communication systems.
• Works with vendors for the procurement, installation, and maintenance of voice equipment.
• Plans and executes upgrades and migrations of legacy voice systems to new solutions.
• Analyzes call traffic patterns and quality metrics to enhance system performance.
• Ensures compliance with regulatory requirements and organizational policies related to voice communication.
• Participates in disaster recovery planning and implementation for voice systems.
• Assists in the design and implementation of call center solutions.
• Collaborates with cross-functional teams for the implementation of unified communication strategies.
• Manages voice gateways, PBX systems, and SIP trunks.
• Tests and evaluates new voice technologies and tools for potential adoption.
• Handles configuration and management of voicemail and automated attendant systems.

Requirements

• Expertise in VoIP protocols such as SIP, RTP, H.323, and MGCP.
• Knowledge of various codecs such as G.711, G.729, and G723.
• Deep understanding of network protocols such as TCP/IP, UDP, DNS, DHCP, VLANs, VPNs, and NAT.
• Experience with network infrastructure management, including routers, switches, and firewalls.
• Proficiency with industry-standard VoIP platforms such as Cisco Unified Communications Manager.
• Ability to troubleshoot complex network and VoIP related issues.
• Familiarity with scripting languages and network security concepts.

Education and Certifications

• 5+ Years of relevant experience.
• Bachelor's degree in computer science, information technology, or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Webex Contact Center Expert, Cisco Webex Calling Professional, and Webex Contact Center Expert are highly valued.