Voice Engineer III

Responsibilities

• Identify and resolve performance issues
• Be responsible for all troubleshooting, repairing/replacing, configuring, monitoring, and upgrading of the network on both unclassified and classified systems
• Implement and technical support of Cisco Unified Communications related technologies
• Provide 2nd and 3rd level support of existing systems
• Provide installation, transition, and cutover of components of the systems
• Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
• Test and Integration
• Gather trend analysis data on systems, and provide input for resource planning
• Provide real-time usable statistics to aid with troubleshooting
• Upgrades to all supported VoIP / UC systems
• Maintenance of Managed Services UC customers via 3rd party network monitoring software
• Monitoring of Managed Services UC customers via 3rd party network monitoring software
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned

Qualifications

• Experience/Skills: 5+ years as a Cisco Voice Engineer
• CUCM/Unified Communications
• Cisco Unity
• Cisco UCCX Scripting
• Routing/Switching
• VoIP

Education

• BA/BS

Skills

• IAT II certification required
• CCNP Collaboration

Clearance

• Top Secret clearance is required to be considered for the position.

Benefits

• Medical
• Dental
• Vision
• 401K with 4% match
• Paid Time Off (PTO)
• Life and Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Program
• Group Term Life Insurance
• Supplemental Life and A&D Insurance
• Short & Long Term Disability
• Life Discount Program