Voice Engineer III
FEDITC · Scott AFB, IL · 2 mo ago
EngineeringFull-time
Responsibilities
- Identify and resolve performance issues
- Be responsible for all troubleshooting, repairing/replacing, configuring, monitoring, and upgrading of the network on both unclassified and classified systems
- Implement and technical support of Cisco Unified Communications related technologies
- Second and third level support of existing systems
- Provide installation, transition, and cutover of components of the systems
- Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
- Test and integration
- Gather trend analysis data on systems, and provide input for resource planning
- Provide real-time usable statistics to aid with troubleshooting
- Upgrades to all supported VoIP / UC systems
- Maintenance of Managed Services UC customers via 3rd party network monitoring software
- Monitoring of Managed Services UC customers via 3rd party network monitoring software
- Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
- Perform other Voice technology-related duties as assigned
Qualifications
- 5+ years as a Cisco Voice Engineer
- CUCM/Unified Communications
- Cisco Unity
- Cisco UCCX Scripting
- Routing/Switching
- VoIP
- IAT II certification required
- CCNP Collaboration
- Top Secret clearance required
- US Citizen
- Maintain applicable security clearance(s) and/or applicable certification(s)
Benefits
- Medical
- Dental
- Vision
- 401K with 4% match
- Paid Time Off (PTO)
- Life and Disability Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSA)
- Dependent Care Reimbursement Program
- Group Term Life Insurance
- Supplemental Life and A&D Insurance
- Short & Long Term Disability
- Life Discount Program