Voice Administrator- Telecom & Mobile Fleet Specialist

Are you a detail-oriented analyst who loves digging into data to find hidden efficiencies and drive real cost savings? As our team modernizes its Call Routing Platform (integrating MS Teams), we are seeking a proactive Telecom & Mobile Fleet Specialist to take ownership of our clients' enterprise telecommunications spend and mobile infrastructure.

Responsibilities

• Audit and reconcile 40+ monthly telecom invoices across AT&T and other vendors as they arrive.
• Proactively identify billing variances, manage carrier disputes, and track realized credits.
• Audit and optimize a corporate fleet of ~600 cell phones, hotspots, and tablets. Identify unused/orphaned lines, match devices to active users, and execute plan right-sizing, activations, or disconnects.
• Serve as the primary point of contact with AT&T and other carriers to process service changes, disconnects, plan optimizations, and contract simplifications.
• Build and maintain custom Excel reporting workbooks and dashboards to track telecom spend, inventory, billing trends, carrier performance, and cost savings.
• Maintain an up-to-date repository of carrier contracts, renewal dates, service agreements, and pricing schedules.
• Translate complex invoice and carrier data into plain language for internal business partners and stakeholders.

Requirements

• Proven background reviewing and reconciling complex enterprise telecommunications or carrier invoices (AT&T, Verizon, T-Mobile, etc.).
• Hands-on experience auditing enterprise mobile devices (phones, hotspots, tablets), managing activations/disconnects, and optimizing rate plans.
• High proficiency in building and maintaining trackers, audit workbooks, and reporting using XLOOKUP/VLOOKUP, PivotTables, conditional formatting, and data validation.
• Demonstrated ability to independently work with carriers to resolve billing discrepancies, manage service issues, and secure credits.
• Strong interpersonal skills with the ability to work with minimal supervision, manage one's own workload, and communicate effectively with non-technical teams.

Preferred Qualifications

• Experience with carrier circuit administration or telecom inventory management systems.
• Track record of identifying process improvements and driving measurable telecom cost savings.

Pay

$45 - 46 per hour

Schedule

8am to 5pm

Benefits

• Medical, prescription, dental, and vision insurance offerings.
• AD&D and life insurance.
• Short-term disability.
• 401K plan.

Location: San Antonio, Texas
Job type: Contract
Education: Associates