VOIP SPECIALIST
Document Solutions LLC · New Jersey, United States · 2 days ago
OTHRFull-time
Responsibilities
- Build a career, not a job.
- Perform site surveys.
- Configure new and existing clients for hosted PBX, PRI, SIP trunks and hosted contact center solutions in the Intermedia Portal.
- Configure and test Polycom, Yealink IP phones, ATA’s, other SIP endpoints.
- Customer oriented, proficient with utilizing our ticketing system, tracking time on all projects and service calls.
- Given lots of opportunity to grow as a valued team player.
Requirements
- Minimum 1-2 years’ experience in the telecom field or in a related field.
- Basic understanding of network technologies (such as firewalls, routers, and switches) is beneficial.
- Strong knowledge of telephone features and services.
- Working knowledge on using desktop applications and instructing customers how to use our products.
- Pre-build Configurations and Turn-up VoIP products.
- Oversees the cable runs and pulls, programming’s equipment and following industry standards while coordinating with contractors.
- Test potential VoIP products and document suitability at the direction of the Director of VoIP.
- Maintains and improves service by completing preventive maintenance requirements.
- Able to install and mount equipment.
- Maintains safe work environment by following codes, standards and legal regulations.
Qualifications
- Knowledge of legacy PBX and associated technologies is a plus.
- Ability to work and communicate with our in-house IT team for advanced network troubleshooting.
Skills
- Strong communication skills.
- Proficiency with desktop applications.
- Ability to troubleshoot network issues.
- Experience with configuring and testing VoIP equipment.
Benefits
- Outstanding benefits package (including medical, dental, Vision, Life Insurance).
- 401(k) plan with matching company contribution.
- Profit Sharing Plans.
- New Benefits (Lifestyle Benefits): Teladoc, Pet care, Counseling services, Roadside assistance, Telephonic EAP, Pharmacy discounts, Travel discounts, Group Term Life Insurance, Group Accidental Death & Dismemberment, Long Term Disability.