Voice & Connectivity Solutions Specialist

About the role

The Voice & Connectivity Solutions Specialist plays a key role in helping Access One scope, quote, and coordinate client solutions across traditional voice, VoIP, UCaaS, broadband, fiber, coax, and circuit-based connectivity.

Responsibilities

• Scope client telecom and internet needs by gathering requirements around locations, users, call flows, bandwidth, redundancy, business priorities, timelines, and budget.
• Prepare and deliver solution quotes using multiple underlying carriers, Access One products, and internal quoting tools.
• Recommend practical, cost-effective options across traditional voice, VoIP, UCaaS, SIP, broadband, DIA, fiber, coax, and other connectivity services.
• Partner with sales to clarify client needs, identify gaps, explain options, and support a consultative selling motion.
• Translate customer requirements into clean internal documentation for ordering, provisioning, implementation, and support teams.
• Cook up orders from quote acceptance through installation, keeping internal stakeholders, vendors, and clients aligned.
• Manage multiple opportunities and orders at the same time while maintaining accuracy, urgency, and clear communication.
• Identify risks, roadblocks, missing information, or carrier constraints early and escalate appropriately.
• Maintain working knowledge of Access One telecom, UCaaS, VoIP, internet, and connectivity offerings, along with carrier capabilities and ordering requirements.
• Provide professional written and verbal updates to clients, sales, vendors, and internal departments throughout the solution and implementation lifecycle.
• Support process improvement, documentation, and special projects as the role and solution portfolio continue to evolve.

Requirements

• You have experience in telecommunications, internet services, carrier services, UCaaS, VoIP, or a related technology services environment.
• You understand, or are eager to deepen your understanding of, circuits, broadband, fiber, coax, SIP, hosted voice, UCaaS platforms, call routing, and telecom ordering workflows.
• You are comfortable asking discovery questions and turning incomplete information into a clear next step.
• You can balance detail-oriented order management with solution-oriented thinking.
• You communicate clearly with clients, sales teams, vendors, and technical resources.
• You are organized, proactive, and able to manage multiple priorities without losing track of details.
• You enjoy learning new products, carrier options, and technical concepts.
• You are comfortable working in systems, quoting tools, spreadsheets, CRM/order platforms, and Microsoft Office.
• You can work independently while also collaborating across departments.
• You bring a professional, steady, client-focused approach when timelines, requirements, or priorities change.

Qualifications

• Experience preparing telecom, internet, VoIP, UCaaS, or connectivity quotes.
• Familiarity with carrier portals, CLEC environments, telecom provisioning, or order management workflows.
• Exposure to SIP, PRI, analog lines, hosted voice, Teams voice, contact center, SD-WAN, broadband, DIA, fiber, coax, or failover solutions.
• Experience working directly with sales teams, clients, vendors, or implementation resources.
• Ability to document technical and business requirements in a way that is clear, accurate, and actionable.

Skills

• Strong business and technical curiosity.
• Effective problem-solving and client-facing communication skills.
• Curiosity about telecommunications concepts and the ability to translate business needs into practical solutions.

Benefits

Compensation: Salary Range: $75,000–$85,000

Equal Opportunity Employer: Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.