VOE Specialist

Essential Job Duties And Responsibilities

• Cover 40+ outbound calls daily to employers and Human Resources departments to complete Verbal Verifications of Employment (VVOE).
• Verify employment status, job title, dates of employment, and income information for mortgage applicants.
• Review and authenticate employment-related documents, including W-2 forms, pay stubs, and tax returns, ensuring accuracy and consistency.
• Compare verified information against the Uniform Residential Loan Application (Form 1003) and identify any discrepancies.
• Escalate income inconsistencies, employment concerns, or potential fraud indicators to the appropriate stakeholders.
• Maintain a minimum Quality Assurance (QA) score of 95% while ensuring zero compliance errors.
• Ensure all employment verifications comply with Fannie Mae, Freddie Mac, FHA, VA, and RESPA guidelines.
• Handle borrowers' confidential and personally identifiable information (PII) with the highest level of security and professionalism.
• Provide exceptional customer service while communicating with employers, borrowers, and internal teams.
• Follow up with employers and borrowers via email when required to obtain verification or supporting documentation.
• Maintain accurate documentation of all communications and verification activities within mortgage systems.
• Review, update, and maintain Excel reports and tracking logs.
• Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment.
• Collaborate with underwriting, processing, and quality assurance teams to ensure timely loan processing.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties And Responsibilities

• Performs other related duties as assigned.

Qualifications

• High School diploma required.
• Bachelor’s degree preferred.
• 2–3 years of experience in a call center or customer service environment.
• Mortgage industry experience is preferred.
• A high-energy individual with a positive attitude and a strong willingness to learn.