VOCO Fiorello - Front Desk Agent
Key Skills/Responsibilities
- Guest Service Superstar: Bringing warm vibes and top-tier service to make guests feel at home.
- Communication Champ: Clear, confident communication and smooth coordination with guests and the team.
- Quick-Thinking Problem Solver: Turning challenges into happy endings with quick thinking and smart solutions.
- Multitasking Marvel: Organizing and managing reservations, check-ins, check-outs, and financial details efficiently.
Education & Experience
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Benefits
- Competitive benefits package including medical, dental, vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, 401k retirement plan
- Now offering Daily Pay!
Property Information
Discover the ultimate destination at voco Fiorello - LaGuardia East, IHG Hotel. Located near LaGuardia Airport and downtown Flushing, we offer easy access to Citi Field, Billie Jean King Tennis Center, Forest Hills Stadium, UBS Arena, and shopping at College Point. Our goal is to make every guest feel at home. Our sustainable hotel features EV charging stations in a secured parking lot, plus a free LaGuardia Airport shuttle for easy travel. Enjoy an entertainment complex with three restaurants, karaoke, and an indoor playground without leaving the building. Indulge in our partnering rooftop restaurant's breakfast or enjoy a drink and small bites at the only Rooftop Bar in College Point. Unwind in spacious rooms with city views. From a welcome treat to exceptional dining, our pet-friendly hotel offers the ideal place to work, stay, and play near LaGuardia Airport.
About the Role
As the Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You are the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja.