Vocational Rehabilitation Specialist

About the role

The Wisconsin Department of Administration is seeking a Workstation Support Technician to join our team in Madison.

Responsibilities

• Provide technical support to end-users through phone, email, and in-person assistance.
• Install, configure, and troubleshoot software applications and hardware devices.
• Perform routine maintenance on computer systems and peripherals.
• Document and report system issues to IT staff for resolution.

Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience in a technical support role.
• Experience with Windows operating systems and common software applications.
• Strong problem-solving skills and ability to communicate effectively with users.

Qualifications

• Experience with network infrastructure and troubleshooting.
• Knowledge of Microsoft Office Suite and other commonly used software.
• Ability to work independently and as part of a team.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting and resolving technical issues.
• Basic knowledge of networking and server administration.

Benefits

Our organization offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The starting salary for this position is $40,000 per year.

Schedule

This position is full-time and works Monday through Friday from 8:00 AM to 4:30 PM.