Vocational Rehabilitation Caseload Assistant - Northeast Region

About the Role

As a Vocational Rehabilitation Caseload Assistant, you will assist Vocational Rehabilitation Counselors (VRC) and collaborate with support teams to help individuals with disabilities achieve their career goals and independence. Duties vary depending on the assigned area:

• General – Supports the front door process of local offices and other assigned duties.
• Job Development (JD) – Assists consumers with job-seeking skills training, interviewing skills, and securing/maintaining employment. Requires transporting participants to appointments, meetings, or employment-related activities using a state vehicle.
• Talent Sourcing Coordinators (TSC) – Works with internal staff to increase job placements within companies affiliated with the Business Leadership Network.
• Career Resources – Meets with individuals in subminimum wage employment to promote competitive integrated employment and share information about supported employment services and career options.
• Personal Care Assistance (PCA) Program – Supports the PCA program, which provides reimbursement funds to individuals with severe physical disabilities who require a personal care assistant for Activities of Daily Living (ADLs).

Responsibilities

• Deliver excellent customer service to individuals with disabilities.
• Manage time efficiently while maintaining high-quality work.
• Apply strong analytical and critical thinking skills to decision-making.
• Work independently with good judgment.
• Daytime travel within Ohio may be required; valid driver’s license and reliable transportation are necessary.

Requirements

• 24 months of experience in vocational rehabilitation services (e.g., job development, certified vocational evaluator, vocational specialist).
• OR a Bachelor’s degree in vocational rehabilitation counseling, counseling, social work, psychology, disability studies, special education, business administration, human resources, economics, or a related rehabilitation/human services field.
• Valid driver’s license (required for Job Development caseload assignment and state vehicle operation).
• Proficiency in speaking Spanish (verified through formal assessment) may qualify for a bilingual pay supplement of $1.27/hour.

Skills

• Vocational Rehabilitation
• Human Services
• Customer Service
• Public Relations
• Computer Literacy
• Collaboration
• Intercultural Communication
• Organizing and Planning
• Time Management
• Analytical Thinking

Pay

Starting salary is $25.43/hour (Step 1), with progression as follows:

Months of Employment At Hire 6 months 18 months 30 months 42 months 54 months Pay Range Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Hourly $25.43 $26.46 $27.48 $28.61 $29.95 $31.34 Annual $52,894.00 $55,037.00 $57,158.00 $59,509.00 $62,294.00 $65,187.00

Annual cost-of-living increases and longevity supplements (after 5 years) apply. Bilingual pay supplement of $1.27/hour may be available for verified Spanish proficiency.

Schedule

Full-time, 8:00 AM – 5:00 PM, Monday through Friday.

Locations

• Akron BSVI/BVR (172 S. Broadway Ste. 104, Akron, OH 44308)
• OOD Lakewood (14725 Detroit Avenue, Suite 202, Lakewood, OH 44107)

Roles are primarily in-office to encourage collaboration, though some locations may adjust on-site requirements based on space availability. Reporting details will be provided by the supervisor before the start date.