Vocational Case Manager - Boston / Springfield, MA

About the role

The Vocational Case Manager (VCM) will assist individuals with the job/career related effects of physical, psychological, or cognitive disabilities resulting from work-related accidents or injuries. This position is 100% remote and involves some travel.

Responsibilities

• Schedule appointments and meet with client (injured worker), family, insurance adjuster, medical providers, employer, attorney, vendors, and potential future employers as needed and determined.
• Aid and coordinate with return to work planning, including completing job descriptions or job analysis, assessing job modifications, and identifying suitable gainful employment opportunities.
• Coordinate with treatment providers to identify physical capabilities and return to work readiness.
• Maintain monitoring of return to work progress to ensure successful return to work outcome.
• Conduct Vocational Assessments by gathering and analyzing medical, social, economic, education, employment history, work capabilities, transferable skills, and labor market information.
• Develop knowledge of current job market to identify alternative placements.
• Complete vocational testing, score testing, and interpret results.
• Create Rehabilitation Plan/Case Management Plan specific to client for success in overcoming barriers and re-entry to the workforce.
• Complete Labor market surveys.
• Provide job-seeking skill training and coaching including resume development and interview training.
• Provide job development and job placement services.
• May provide loss of earning/wage loss opinions.
• May provide expert testimony.
• May identify and place client in transitional work opportunities.
• Provide ongoing support and counseling to the client.
• Complete forms according to jurisdictional and/or industry requirements and follow up on required timelines.
• Document all case activity in files.
• Complete ongoing educational requirements as required by certifying bodies.
• Attend staff meetings and/or team calls.

Qualifications

• Bachelor’s degree (B.S., B.A.) required in Rehabilitation Counseling or related field with course work in rehabilitation philosophy, rehabilitation history, rehabilitation ethics, medical aspects of disability, psychological aspects of disability, job placement, occupational information, counseling theory, personal and vocation adjustment, work evaluation (minimum of 24 credit hours).
• Master’s degree in Rehabilitation Counseling or advanced preferred or as required by state law.
• CRC, CCM, or CDMS certification required.
• Valid driver’s license and good driving history.
• Experience in providing Vocational Rehabilitation Services.
• Knowledge of Managed Care or Workers’ Compensation preferred.
• Knowledgeable of state and local regulations.
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent communication skills, both verbal and written.
• Problem-solving skills.
• Completion of transferable skills analysis and application to current labor market.
• Vocational testing instruments, process, and analysis.
• Labor Market resources.
• Occupational Information resources (i.e. O*Net, GOE, etc.).
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel, and Word.
• Strong interpersonal, time management, and organizational skills.
• Ability to work both independently and within a team environment.

Benefits

• Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Competitive salaries, 5% premium bonus paid over productivity requirements, premium pay for catastrophic files, cell phone and internet reimbursement, mileage reimbursement (federal rate), 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions.
• Vacation – Paid time off, paid holidays, and a personal holiday.
• Volunteer Time – One paid day per calendar year.
• Learning and development – Dedicated Training Department offering an 8-12 week new hire onboarding program.

Paradigm Benefits

• Foster a diverse and inclusive workplace that respects differences and commits to positive change.
• Comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
• Equal Opportunity Employer.
• Contract Compliance Law (16.765) compliance.