VMI Specialist

About the role

The VMI Specialist is responsible for overall management, execution, and compliance of onsite contracted customer agreements for Vendor Managed Inventory (VMI) agreement deliverables. Additionally, responsible to assist with the identification of additional value-add and/or complimentary product(s) and/or solutions that maximize customer commitment/partnership and profitability of product and/or service sales.

Responsibilities

• Establish and foster relationships with the sales department and customers to better understand sales potential and ascertain customer needs
• Effectively execute vendor managed inventory agreement requirements that maximize profitability of product and/or service sales, address market and customer needs and proactively converge upon opportunities within assigned VMI accounts
• Maintain inventory usage and levels; place and expedite re-orders per defined reorder points
• Scan and replenish customer stock; assist with inventory physical movement and organization, cross reference research, data collection and physical inventory, as required
• Train new hires on VMI process (data analysis, replenishment, etc.)
• Conduct customer onsite assessments, evaluations, and other on-site services as needed
• Monitor customer commitments, communicate potential problems and changes with customers; proactively identify and resolve problems effecting customer satisfaction and/or profit
• Review customer concerns regarding billing, credit and products sold; refer concerns to appropriate departments for investigation and resolution
• Identify and utilize business system, CRM tools, and other vendor tools to support customer quotations and orders
• Assist with VMI and assessment proposals and quotes
• Other duties as assigned

Qualifications

• 2+ years of project management, procurement, or customer service experience
• Valid driver’s license and clean driving record required and must be maintained as an on-going requirement of this position
• High School or GED - Required
• Associate's Degree - Preferred

Knowledge, Skills & Abilities

• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette
• Able to perform basic math functions representative of the job such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions
• Become proficient in the current business system
• Intermediate to advanced skills with Microsoft Excel and/or Access
• Become proficient in the current business system
• Basic knowledge of features, benefits and use/application of broad range of Industrial products. Strong communication, negotiation and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
• Handles or works with potentially dangerous equipment - Occasionally - up to 20%
• Travels to offsite locations - Constantly - at least 51%