VM | Account Director

Client Management

• Act as the overall manager of a client's business, ensuring that we are delivering for the client’s business every day.
• Ensure that all client initiatives run on time and on budget.
• Strengthen and own client & partner agency relationships (and all other stakeholders) and ensure the rest of the team maps well to the client set.
• Deliver Radical Candor to strengthen and grow client relations, operational excellence.
• Manage and attend relevant internal meetings (e.g: creative reviews, account management status meetings, IAT meetings etc).
• Be able to leverage brand knowledge to inspire the team and contribute ideas that can transform the business.
• Be able to effectively lead and shape client presentations and confidently present, as required.

Team Management

• Understand your role as a leader on the team. Always approachable and empathetic, you are seen as a role model to their direct reports in terms of maturity, self awareness and professionalism.
• Educate, inspire, motivate, and mentor account teams (along with strategy, media and creative etc…) in our commitment to providing best-in-class marketing communications, while contributing to the career growth of your team members.
• Supervise creative development for the account - you help lead and shape the creative work based on the client’s business objectives and brief to the agency.
• Manages up to VP on all things having to do with client and team.

Business Strategy

• Practitioner of the space. You live and breathe marketing for the world we live in. You regularly read business reports and platform updates and provide a pov to the client as relevant.
• Strong foundational and working knowledge of creative and media across major digital and social channels.
• Mastery of presentation software (Powerpoint, Google Slides) and meeting software (Microsoft Teams, Zoom, Google Meet).

Business Growth

• Proactively identify needs of the client and business to sell-through incremental campaign opportunities to clients, that help them achieve the most efficient returns & results on their overall marketing dollars, while delivering best in class work that help grow client business.
• Has proven ability to sell in new business and strategically grow portfolio, building relationships wider (if not higher).

Communication + Collaboration

• You know how to wrangle Solid presentation skills (verbal, written, visual) to deliver impeccable strategic social counsel and ability to partner with creative and media teams to get to a strong story.
• Ensure the team is working with consistent processes and templates and have a buttoned up approach to day to day management of campaigns and clients.
• Silo-buster and collaborator - constantly inspiring creative thinking outside of expected job requirements.

Experience & Skills

• Experience managing teams (internal and IAT).
• Experience running multichannel projects and among multi-agency teams.
• Experience presenting to senior clients.
• Experience leading integrated performance reporting including organic social media, paid social media and integrated on-/off-line efforts for always-on marketing and campaigns.
• Experience managing client productions, including pre-production preparation, client management during productions and branded events, and the supervision of post-production and final deliverables.
• Knowledge of Advertising Research industry nomenclature (can understand Media Reporting, Millward Brown or MMM Studies).
• Financial acumen + business health.
• Deliver all projects on time and within budget for your business.
• Able to anticipate production costs, logistics, watch-outs, and what ideas are doable / not doable within a client budget.
• Ensures client relationship health is closely tracked and communicated to leadership on a regular basis.
• Leads client communications around campaign finances and billing.
• Ensures all scopes and schedules are completed and signed in a timely manner while working alongside finops lead to keep a handle on monthly billing and scope tracker.