VLT Assistant Shift Manager

About the role

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

• Aids in hiring and training staff.
• Motivates, evaluates, and supervises staff on assigned shift.
• Promotes a fun and exciting environment with a positive and upbeat attitude.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Directly supervises VLT Attendant team members on assigned shift.
• Ensures compliance with departmental policies, operating procedures, training programs, directives, work schedules, and regulations.
• Supervises the operation of all VLT machines and related gaming equipment during assigned shift.
• Provides witnessing/authorizing signature for VLT jackpot payments as described by department policies.
• Counsels, guides, and instructs assigned team members in proper performance of duties.
• Performs service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume.
• Coordinates guest satisfaction resolutions.
• Notifies management if any technical or service issues arise.
• Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.
• Provide positive communication and use Marquee Service Training skills with every patron and team member.
• Aid VLT Management in all aspects of performance management of department personnel.
• Manage work procedures and expedites workflow.
• Ensure all assignments are completed during each shift.
• Aid VLT Management in all aspects of performance management of department personnel.
• Be a gracious host to all guests and co-workers.
• Be knowledgeable about changes in the gaming environment to best serve the objectives of the department.
• Ensure the timely evaluation of all direct reports and conduct introductory period and annual performance reviews.
• Maintain an open-door policy and address all team member issues and/or concerns in a timely manner.
• Maintain strict confidentiality in all departmental and company matters.
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Perform duties in a safe manner; report any potential safety hazards.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

Responsibilities

• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Hires and trains staff.
• Motivates, evaluates, and supervises staff on assigned shift.
• Promotes a fun and exciting environment with a positive and upbeat attitude.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Directly supervises VLT Attendant team members on assigned shift.
• Ensures compliance with departmental policies, operating procedures, training programs, directives, work schedules, and regulations.
• Supervises the operation of all VLT machines and related gaming equipment during assigned shift.
• Provides witnessing/authorizing signature for VLT jackpot payments as described by department policies.
• Counsels, guides, and instructs assigned team members in proper performance of duties.
• Performs service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume.
• Coordinates guest satisfaction resolutions.
• Notifies management if any technical or service issues arise.
• Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.
• Provide positive communication and use Marquee Service Training skills with every patron and team member.
• Aid VLT Management in all aspects of performance management of department personnel.
• Manage work procedures and expedites workflow.
• Ensure all assignments are completed during each shift.
• Aid VLT Management in all aspects of performance management of department personnel.
• Be a gracious host to all guests and co-workers.
• Be knowledgeable about changes in the gaming environment to best serve the objectives of the department.
• Ensure the timely evaluation of all direct reports and conduct introductory period and annual performance reviews.
• Maintain an open-door policy and address all team member issues and/or concerns in a timely manner.
• Maintain strict confidentiality in all departmental and company matters.
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Perform duties in a safe manner; report any potential safety hazards.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

Requirements

• Must enjoy hosting others.
• Be comfortable initiating conversations and creating a fun environment with our guests.
• Promote a fun and exciting environment with a positive and upbeat attitude.
• Provide positive communication using Customer Service skills with every guest and team member.
• Manage difficult or emotional guest situations; respond promptly to guest needs.
• Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; accept feedback from others; give appropriate recognition to others.
• Be proficient in Microsoft applications (Excel, Access, Word, Outlook).

Qualifications

• High School diploma or equivalent preferred.
• Minimum six (6) months to one (1) year VLT Attendant (or equivalent customer service experience and education) or VLT Technician experience preferred, or one (1) year of gaming experience with previous experience as a VLT Floor Supervisor in a high-volume gaming environment.

Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to operate an adding machine and have basic computer skills.
• Common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting Salary: $43,888

Schedule

Details on schedule will be provided upon hire.