VITAL RECORDS INFO ASSISTANT - 08112026- AUDIT

Location: Nashville, TN – Department of Health, Davidson County (Vital Records and Statistics Division). In-office position requiring a criminal background check.

Pay

$3,614.00 monthly ($43,368.00 annually).

Qualifications

• Education equivalent to graduation from a standard high school.
• Two years of full-time work in vital records, medical records, clerical/office support, or customer service delivery of health information.
• Substitution of Education for Experience: Qualifying experience may substitute for required education on a year-for-year basis (up to four years).
• Substitution of Experience for Education: Accredited college coursework may substitute for required experience on a month-for-month basis (up to two years).

Responsibilities

• Respond to inquiries from the public, state/federal agencies, and external stakeholders via phone, email, correspondence, or in person.
• Collect and receipt fees for certificates or services; prepare correspondence for additional information, documents, or fees.
• Update/edit records in the database to correct vital event information; amend electronic images in compliance with Vital Records laws and rules.
• Enter request data into databases to track, locate, and issue records or certify no record found.
• Review court orders, forms, and applications for compliance with laws and rules to process new birth certificates.
• Review applications to determine entitlement to requested services or records.
• Review scanned documents to ensure correct attachment to images; explain and enforce Vital Records laws, rules, policies, and procedures.
• Maintain daily cash drawer for accurate closeout; monitor customer service lobby for safety, traffic flow, and supplies.
• Report suspicious documents, activity, or behavior to supervisor for further action or investigation.
• Retrieve original certificates from storage for sealed record files; review documents for acceptability as supporting evidence.

Skills

• Customer Focus
• Communicates Effectively
• Situational Adaptability
• Manages Complexity
• Drives Results
• Clerical and customer service skills
• Active learning and listening
• Speaking, writing, and reading comprehension
• Service orientation
• Written comprehension and information ordering
• Inductive reasoning and selective attention

Tools & Equipment

• Computer
• Telephone
• Cashiering equipment
• Scanner
• Copier

TN Driver Standards

Candidates must meet the following driver qualifications:

• A valid driver’s license.
• No DUI, reckless driving, license suspension for moving violations, or more than 4 moving violations in the past five years.