Visual Merchandising Manager

About the Role

The Visual Merchandise Manager is responsible for executing corporate visual merchandising strategies, achieving business goals, and fostering an inclusive and collaborative work environment that drives results and delivers amazing guest experiences. The VMM may oversee multiple store locations and is accountable for visual presentation, operational excellence, employee engagement, and ensuring that every guest interaction is memorable.

Merchandising & Visual Responsibilities

• Engage guests with enthusiasm, professionalism, and in-depth product knowledge
• Organize and conduct store meetings with effective communication and clear action steps
• Implement all corporate visual merchandising directives and strategies
• Lead assortment walkthroughs, analyze sales data, and follow up with actions to optimize store assortments
• Ensure proper signage and presentation of all displays, fixtures, and collections
• Maintain showroom and warehouse cleanliness and organization
• Coordinate facility maintenance, upgrades, and repairs to enhance the guest experience

Operations Responsibilities

• Maintain high peer-to-peer accountability and ensure compliance with all visual, operational, guest experience, finance, delivery, and payroll processes
• Improve processes and eliminate waste, leading and conducting biannual inventories with the Store Operations Team
• Maintain effective communication with corporate office, property management, and store teams
• Proficient in company software, including Word and Excel

Sales Generation

• Support the sales team by following store operating procedures
• Coach team members to deliver exceptional guest experiences and share product knowledge
• Collaborate with Regional and Marketing teams to maximize special events such as VIP nights and Grand Openings

Customer Service

• Ensure all team members follow standard operating procedures for guest experience
• Resolve pending guest situations quickly and effectively with collaborative communication
• Coordinate facility maintenance and repairs to maintain high store standards

Human Capital

• Onboard and train team members to align with company values and performance standards
• Deliver performance appraisals, identify strengths, and place team members in roles suited to their skills
• Address conflict constructively and privately to build stronger working relationships
• Drive engagement through team member benefits, recognition programs, and celebrations
• Participate in manager and cross-training programs to support leadership growth

Physical & Schedule Expectations

• May occasionally perform hands-on duties such as unloading trailers or merchandising as needed
• Must be able to lift, lower, push, or pull furniture over 100 lbs and stand for extended periods
• Full-time: Minimum 40 hours per week
• Additional hours during market events, holidays, peak seasons, and for vacation coverage
• 25–50% travel within the region to support multiple store locations

Education & Experience Requirements

• BA or BS in retail management, visual merchandising, graphic design, interior design, marketing, or related field (or equivalent experience)
• Minimum 5 years of experience in retail visual merchandising or design (furniture retail preferred)
• 3-5 years of supervisory experience

Pay

$58,000 to $62,000 per year