Visual Keyholder - Southridge Mall

Your Day to Day

• Sales and profit
• The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.
• Fashion Knowledge
• - Ensure you are up to date with current fashion trends
• - Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
• Direct Customer Service
• - Ensure you meet customer expectations on direct service according to H&M standards.
• - Support the store to achieve an excellent customer experience.
• Indirect Customer Service
• - Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• - Create a clear red thread from windows to A-area with wearable buying suggestions.
• - Ensure high-quality garment presentation every day together with the store team
• - Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• - Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Commercial Routines
• - Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• - Adapt the store planning according to store needs and budget from the Commercial plan
• - Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities
• Visual Store Operational Routines
• - Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• - Complete all sales floor and window morning routines daily before the store is open
• - Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• - Keep visual room organized and safe.
• - Keep all Visual materials in the store current and share information with the team on seasonal changes.
• - Paint & maintain the windows as necessary.
• TEAM
• The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.
• Training and Development
• - Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• - Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• - Seek Visual Merchandiser potential for succession
• Communication and Legal Requirements
• - Ensure that all communication in the windows and sales floor complies with local legislation
• Back of House Routines
• - Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• - Work with timekeeping and scheduling system including approving timesheets
• - May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store
• Security
• - Promote employee and customer safety
• - Resolve health & safety, legal, and security issues
• - Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team
• Financial Accountability
• - None

Qualifications

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred
• You have the ability to lift in excess of 20 pounds
• Able to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Able to climb a ladder and use a step stool
• Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends
• May be required to travel to support other stores