Visual Keyholder Hamilton Place - Chattanooga, TN

About the role

The Visual Keyholder plays a crucial role in creating an inspiring and engaging shopping environment. They are responsible for setting garment presentations, supporting the store team, and ensuring a high level of customer service.

Responsibilities

• Set garment presentations on the Sales Floor & Windows according to the Commercial Handbook.
• Determine additional commercial opportunities within the H&M brand guidelines.
• Execute floor moves based on joint discussions with the Department Manager.
• Ensure the store team is up-to-date with current fashion trends and brand standards.
• Support the store in achieving an excellent customer experience.
• Follow H&M procedures and standards for customer service.
• Implement the Commercial Handbook and maintain well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Maintain high-quality garment presentation every day.
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Follow up on store KPIs and initiate actions to reach store goals and budgets.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
• Complete sample picking and execute floor moves to create clear stories and wearable buying suggestions.
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint and maintain the windows as necessary.
• Support the Store team to enhance the customer and working experience in-store through coaching and Development.
• Evaluate and develop the visual and commercial skills of the store team through regular visual training.
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession.
• Ensure all communication in the windows and sales floor complies with local legislation.
• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures.
• Work with timekeeping and scheduling system including approving timesheets.
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store.
• Resolve health & safety, legal, and security issues.
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team.
• Ensure financial accountability.

Qualifications

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style.
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
• 1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred.
• Ability to lift in excess of 20 pounds.
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
• Ability to climb a ladder and use a step stool.
• Ability to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups.
• Ability to work a flexible work schedule, including nights and weekends.
• May be required to travel to support other stores.

Benefits

• 25% Staff Discount
• Medical, Pharmacy Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Plus, additional Voluntary Benefits

Additional Information

• Job Status: Hourly, Non-Exempt
• Compensation: Hiring Range is $17.33 - 19.92 Hourly
• Why You’ll Love Working for H&M: Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals. Endless growth & development opportunities. Dress your personality. We encourage you to dress your personality all day, every day.