Key Holder - Hamilton Place Mall

About the role

Adore Me, a subsidiary of Victoria’s Secret & Co. (NYSE: VSCO) since being acquired in December 2022, is seeking a Key Holder for their Hamilton Place Mall location.

Responsibilities

• Act as the floor ensuring goals are met and the team is focused
• Deliver an exceptional customer experience through active selling, styling, and service
• Support bra fittings and confidently recommend products to meet customer needs
• Guide and coach associates in real time to improve selling behaviors and conversion
• Foster an inclusive environment where every customer feels seen, supported, and celebrated
• Open and close the store as needed, following all procedures and checklists
• Support new hire onboarding and ongoing associate development
• Help create a positive, team-driven work environment through clear communication and feedback
• Reinforce daily selling goals and contribute to team motivation
• Ensure the sales floor is well-organized, visually compelling, and fully stocked
• Maintain merchandising standards and execute product moves, launches, and markdowns
• Process shipments, transfers, and stockroom organization as needed
• Uphold loss prevention, safety, and operational procedures at all times

Requirements

• This role requires the ability to lift and carry up to 40 lbs., as well as frequent bending, standing, walking, and movement throughout the sales floor.

Qualifications

• 1+ year of retail experience, preferably in fashion, beauty, or lifestyle
• Strong communication skills and a passion for customer service
• A natural leader who thrives in a team setting and takes initiative
• Reliable, accountable, and confident in managing responsibilities
• Flexible availability including nights, weekends, and holidays
• Tech-savvy: comfortable using mobile POS, sales tools, and scheduling platforms

Benefits

• Monthly bonus program based on store performance
• Career growth opportunities within Adore Me and the broader VS&Co. network
• Structured onboarding and leadership training programs
• A diverse, inclusive, and supportive team culture
• Eligibility for benefits including medical, dental, vision, 401(k), and more*
• *Eligibility dependent on full-time status and tenure

Pay

Competitive hourly rate: $10–$15/hour based on experience

Schedule

Flexible availability including nights, weekends, and holidays