Visual Interpreter - PT Weekend

About the role

The Visual Interpreter is the most essential component of Aira's service, often considered the 'secret sauce.' As the world's only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

Responsibilities

• Answer live video calls from Aira customers.
• Assist customers with real-time tasks in countless unique scenarios.
• Provide live, personalized support for each customer’s unique requirements during live calls.
• Utilize training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
• Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
• Maintain strict data privacy standards and confidentiality.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.

Qualifications

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Legal right to work and presence in the United States or Canada.
• A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
• Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
• Minimum internet speed of 50 Mbps.

Preferred Qualifications

• A background in customer service, a call center environment, or technical support.
• Experience working with people with disabilities or with accessibility technology.
• Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
• Bilingual in French or Spanish (spoken and written conversational proficiency).

Schedule Requirements

Minimum 10 hours a week
Weekly Commitment: A minimum of 3 days and 30 total hours of availability per week.
Day Requirements: You must be available to work both Saturday and Sunday (mandatory), PLUS at least 1 weekday (Monday through Thursday)
Shift Structures: You must be able to work either a straight 10-hour block within the hours of 9:00 AM and 9:00 PM PST, OR a split shift consisting of two 4–5 hour blocks with a maximum 1–2 hour gap in between.

Benefits

• $20 base rate + time of day incentives
• Company issued laptop
• $400 technology stipend per year
• PTO
• 100% remote work - always was, always will be
• Supportive, integrated team environment with ongoing training opportunities
• Paid training