Visual Interpreter - PT Core

About the role

The Visual Interpreter is the most essential component of Aira's service, often considered the 'secret sauce.' They assist blind and low vision customers with real-time tasks in countless unique scenarios, providing live, personalized support.

Responsibilities

• Answer live video calls from Aira customers
• Assist with daily personal routines and professional activities
• Navigate unique scenarios and environments
• Utilize proprietary and third-party tools to support customer needs
• Contribute to the Aira team by supporting other Visual Interpreters
• Maintain strict data privacy standards and confidentiality
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
• Make timely and quality decisions, improving productivity and efficiency
• Set high standards of performance for self and others
• Assume responsibility and accountability for completing assignments and tasks successfully

Requirements

• High school diploma or GED equivalent
• Fluent in English
• Legal right to work and presence in the United States or Canada
• A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
• Use of headphones with a noise-canceling microphone attached
• Minimum internet speed of 50 Mbps
• Experience working with people with disabilities or with accessibility technology (preferred)
• Bilingual in French or Spanish (spoken and written conversational proficiency, preferred)

Qualifications

• Enthusiastic, eager, and articulate communicator
• Mission-driven, with innate problem-solving skills
• Adapts well to new technological systems and processes
• Comfortable using PCs, Macs, smartphones, applications, and online platforms
• Strong spatial awareness and a keen sense of direction
• Strong investigative research skills and tenacity in the pursuit of information
• Uses creative problem-solving skills and thrives under pressure
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively
• Has a strong attention to detail

Benefits

• $20 base rate + time of day incentives
• Company issued laptop
• $400 technology stipend per year
• PTO
• 100% remote work - always was, always will be
• Supportive, integrated team environment with ongoing training opportunities
• Paid training