Visual Interpreter - PT Core

Responsibilities

• Clearly and accurately present on-demand visual information to blind and low vision customers
• Consistently answer calls while scheduled
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development
• Maintain strict data privacy standards and confidentiality
• Maintain regular and consistent attendance and punctuality
• Follow all of Aira's policies and procedures. Adhere to Aira's values, beliefs, and principles
• Anticipate Explorers' needs and provide exceptional customer experience
• Solicit and act on constructive feedback; apply learnings from others to enhance your own abilities
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)
• Set high standards of performance for self and others
• Assume responsibility and accountability for completing assignments and tasks successfully

Requirements

• Is an enthusiastic, eager, and articulate communicator
• Is mission-driven, and has innate problem solving skills
• Adapts well to new technological systems and processes
• Is comfortable using PCs, Macs, smartphones, applications, and online platforms
• Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues
• Utilizes creative problem-solving skills and thrives under pressure
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively
• Holds a high school diploma or GED equivalent
• Is 18 years of age or older
• Is fluent in English
• Has legal right to work and presence in the United States or Canada
• Has a private workspace with no background noise, that is free from family, friends, pets, visitors, etc
• Uses headphones with a noise-canceling microphone attached
• Has a USB connection
• Has a minimum internet speed of 50 Mbps
• Preferred qualifications include a background in customer service, a call center environment, or technical support, experience working with people with disabilities or with accessibility technology, knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS), bilingual in French or Spanish (spoken and written conversational proficiency)

Qualifications

• Legal right to work and presence in the United States or Canada
• Has a private workspace with no background noise, that is free from family, friends, pets, visitors, etc
• Uses headphones with a noise-canceling microphone attached
• Has a USB connection
• Has a minimum internet speed of 50 Mbps
• Preferred qualifications include a background in customer service, a call center environment, or technical support, experience working with people with disabilities or with accessibility technology, knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS), bilingual in French or Spanish (spoken and written conversational proficiency)

Benefits

• $20 base rate + time of day incentives
• Company issued laptop
• $400 technology stipend per year
• PTO
• All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.

Schedule Requirements

• Minimum 10 hours a week
• Weekly Commitment: A minimum of 3 days and 30 total hours of availability per week
• Day Requirements: You must be available to work at least 2 weekdays (Monday through Thursday) AND at least 1 weekend day (Friday, Saturday, or Sunday). Weekend availability is mandatory
• Shift Structures: You must be able to work either a straight 10-hour block within the hours of 9:00 AM and 9:00 PM PST, OR a split shift consisting of two 4-5 hour blocks with a maximum 1-2 hour gap in between