Visual Designer, Product Education

Location: San Francisco, California (Partial Remote)

About the role

Product Education helps people understand what a solution can do and how to get the most out of it through various learning content. As the library of educational video content grows, a designer is needed to give that content a consistent, polished visual identity and help make complex ideas easy to follow. This role is a good fit for someone who enjoys visualizing abstract ideas and wants to build the design foundation that a growing content function will rely on for years.

Responsibilities

• Design visual assets for educational videos, including diagrams, motion graphics, animations, and on-screen text treatments that clarify complex or technical topics.
• Partner with producers, writers, and subject matter experts to turn technical concepts into visuals that are accurate and easy to understand.
• Develop and maintain a visual language and design system for product education content, spanning video, in-product guidance, and written materials.
• Build and maintain design systems, and create reusable templates, motion presets, and components that let the broader team produce consistent content efficiently.
• Design storyboards and visual elements for educational videos, working closely with motion designers.
• Collaborate with video producers and editors to integrate designed assets into finished videos.
• Design thumbnails across the content library to be consistent and inviting.
• Design badges and other visual markers that recognize what someone has learned.
• Adapt educational content into social-ready assets.
• Review and refine designs based on feedback from stakeholders and content performance.
• Identify opportunities to improve the visual quality or clarity of existing content.
• Stay current on motion design, information design, and educational content trends relevant to technical audiences.

Requirements

• Strong design systems experience and a portfolio that includes explainer videos, motion graphics, or other work that makes complex ideas visually clear.
• Experience building or contributing to a visual design system or style guide.
• Skilled with design and motion tools such as Figma, After Effects, and Illustrator.
• Ability to take a technical or abstract concept and find an intuitive visual metaphor or structure.
• Strong eye for typography, color, layout, and motion.
• Comfortable designing across formats—video, thumbnails, web, and social.
• Ability to collaborate effectively with producers, writers, engineers, and motion designers.
• Comfortable managing several video projects at once, often with fast turnaround times.
• Self-directed and proactive in improving content and systems.
• Excited about making AI concepts accessible and understandable to a broad audience.

Preferred Qualifications

• Experience in edtech, instructional design, or curriculum development.
• Background specifically in motion graphics or animation for educational content.
• Experience partnering closely with subject matter experts to distill technical material.
• Familiarity with AI or machine learning concepts.
• Experience extending or adapting an established design system into a new content area.
• Illustration skills.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.