Visitor Support & Security Representative

Summary

Our Visitor Support & Security Representatives are the face of the Rock Hall in a customer service-based security position, providing a fun and engaging experience in a world-class museum featuring live music, public programming, and special events.

Responsibilities

• Provides superior service using Fans First principles and information to visitors.
• Welcome, assists, and directs visitors in an exceptionally courteous manner.
• Welcomes visitors, provides information on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility.
• Aids in controlling visitor traffic flow and queuing visitors in accordance with Museum visitor regulations.
• Maintains a safe and secure environment for visitors and employees by monitoring assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn-around area.
• Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn-around area, for theft, vandalism, injured or unruly individuals.
• Reports any problems to Security Manager or supervisor on duty.
• Politely informs visitors about the Museum's rules, including without limitation, no smoking in the Museum, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed.
• Provides escorts to employees as needed or requested.
• Responds to emergency situations.
• Provides visitors and employees with assistance in emergency situations.
• As needed helps management investigate accidents or other emergency incidents which occur on Museum premises and assists management with completion of reports.
• Aids all co-employees as requested.

Job Requirements & Qualifications

• Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.
• Customer service experience.
• Strong verbal communication skills.
• Appreciation of Rock & Roll and/or music history.
• High school graduate or equivalent.
• Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen.