Visitor Services Representative

Responsibilities

Visitor Services Representatives are part-time, frontline staff responsible for ensuring a positive visitor experience. They perform the following functions:

• Actively greet the public and provide an orientation to the Museum.
• Sell general admission and public program tickets.
• Process cash/credit card transactions.
• Open, close, and reconcile daily cash drawer.
• Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
• Sell and process memberships (new/renewal) and provide general member support.
• Answer phone calls to the Visitor Services desk and act as receptionist for the Museum.
• Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership, as well as general inquiries about NYC (transit, dining, and destinations).
• Provide support to adult and school groups upon arrival.
• Distribute multilingual audio guides and instruct visitors in their proper usage.
• Explain and enforce visitor policies.
• Restock the Visitor Services desk with exhibition cards, program calendars, membership brochures, and related visitor information.
• Provide customer service and sales support to the Pickman Museum Shop, coat check, and in-gallery needs.

Qualifications

• Bachelor’s degree or significant coursework towards one, plus customer service experience.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to work as part of a team to accomplish varied responsibilities.
• Availability to work weekdays, Sundays, and some evening hours.
• Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
• Fluency in at least one foreign language is ideal.

Position Details

Reports to: Manager of Visitor Services
Covered by the DC-37 collective bargaining unit.
Part-time, hourly compensation rate of $19.91.
Must be available to work at least 24–29 hours per week, including nights or weekends (3 days per week strongly preferred).

The Museum of Jewish Heritage is an equal opportunity employer dedicated to promoting diversity, multiculturalism, and inclusion in its hiring practices.